Jairo Vera
Raeford
Summary
United States Army Veteran fluent in English, Spanish and proficient in Egyptian Arabic. Intelligent, insightful and well-organized with excellent decision-making abilities and sound judgment.
Overview
12
12
years of professional experience
Work History
Patient Care Coordinator
Day and Night Family Dental
03.2024 - Current
- Answered incoming calls, scheduled appointments and filed medical records through EagleSoft.
- Verified patient insurance eligibility and entered patient information into system.
- Trained new staff members on office procedures and protocols, ensuring consistency in patient care delivery.
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
Wholesale Product Specialist
Sherwin-Williams Commercial Paint Store
12.2021 - 06.2024
- Handled 20 to 30 calls per day to address customer inquiries and concerns, and handled challenging situations with ease.
- Researched product's technical specifications and accurately communicated information.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Opened roughly 100 credit accounts.
Technical Assistance Associate
Flexential
06.2021 - 12.2021
- Patched software and installed new versions to eliminate security problems and protect data.
- Configured hardware, devices and software to set up work stations for employees.
- Offered remote support for cloud-based and web-based clients via phone, email and chat.
Civil Affairs Non-Commissioned Officer
US Army
11.2018 - 07.2021
- Supervised manual and automated supply strategies, and connected with supply and data processing teams to facilitate communication and collaboration.
- Conducted and oversaw key leader engagements, briefings and debriefings.
- Developed and maintained courteous and effective working relationships with partner forces and locals in other nations.
Combat Medic
US Army
08.2012 - 11.2018
- Collected patient medical information and details about current conditions, symptoms and complaints.
- Trained over 500 multinational partners, contractors and foreign nationals on Tactical Combat Casualty Care and general field medicine to develop warfighting and defense capabilities.
- Implemented and deployed conventional and unconventional warfare techniques to achieve objectives in field operations.
- Delivered immediate and effective emergency medical care to stabilize patients in critical condition.
- Managed crises and responded swiftly to emergencies to minimize harm and ensure the safety and well-being of individuals.
Education
General Studies
American Military University
OnlineBachelor of Science - Health Sciences
Fayetteville Technical Community College
Fayetteville, NC06-2027
High School Diploma -
Pinecrest High School
Southern Pines, NC05.2011
Skills
- Trilingual
- Flexible & Adaptable
- Team-building
- Training & Development
- Data management
- Interpersonal Communication
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Arabic
Limited Working
Timeline
Patient Care Coordinator
Day and Night Family Dental
03.2024 - Current
Wholesale Product Specialist
Sherwin-Williams Commercial Paint Store
12.2021 - 06.2024
Technical Assistance Associate
Flexential
06.2021 - 12.2021
Civil Affairs Non-Commissioned Officer
US Army
11.2018 - 07.2021
Combat Medic
US Army
08.2012 - 11.2018
General Studies
American Military University
Bachelor of Science - Health Sciences
Fayetteville Technical Community College
High School Diploma -
Pinecrest High School
Similar Profiles
Honstie MooreHonstie Moore
Dental Assistant at Day and Night DentalDental Assistant at Day and Night Dental
Amani JagunAmani Jagun
Dental Assistant Extern at Night and Day DentalDental Assistant Extern at Night and Day Dental
J’Miyah DupreeJ’Miyah Dupree
Dental Assistant II at Night and Day DentalDental Assistant II at Night and Day Dental