Jaime Lynn Alexander

Responsibilities:

- Coordinate and manage appointments for patients efficiently using phones and scheduling software.
- Communicate effectively with patients to schedule appointments, follow-ups, and rescheduling as needed.
- Collaborate with the clinical team to ensure optimal scheduling arrangements for patient care.
- Maintain accurate and up-to-date records of appointments and patient information
- Assist in managing medical records and documentation related to scheduling activities.
- Provide administrative support to ensure the clinic operates smoothly, including handling incoming calls and inquiries.
- Work closely with Medical Receptionist to facilitate patient check-ins and check-outs.

- Insurance authorization.

- Payment collection. Present and past due.

• Ensured patients received comprehensive and efficient care by facilitating communication, developing care plans, and coordinating services.
• Acted as a liaison between patients and healthcare providers, navigating the healthcare system and connecting patients with necessary resources.
• Maintained accurate and confidential patient records, documenting care plans, progress, and other relevant information.
• Managed the front desk and provided administrative support.
• First point of contact requiring strong communication and customer service skills. Key responsibilities included greeting visitors, answering phones, managing the reception area, and handling correspondence while also supporting other staff with administrative tasks, maintaining office supplies, and ensuring the reception area is presentable and sanitary. Trained in E-Vet and EZ-Vet systems.

• Cultivated and developed relationships with existing and potential referral sources, identified new partners, uncovered untapped opportunities and raised brand awareness.
• Liaised with community members, business owners and officials to address current issues and find appropriate solutions.
• Established relationships with management, local leaders and community members to achieve program objectives.
• Promoted community events and news through monthly newsletters, which were distributed to local families and community leaders.
• Developed and coordinated VIP program, meeting schedules and volunteer recruitment.