Jailene Laconca
Jacksonville
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
7
7
years of professional experience
Work History
Kennel Tech, Dog Trainer
Next-Door K9 Solutions
02.2022 - 01.2024
- Enhanced dogs'' obedience levels by implementing customized training programs tailored to their specific needs.
- Reduced dog behavioral issues through consistent application of positive reinforcement techniques.
- Conducted informative workshops for pet owners, promoting responsible dog ownership and effective communication methods.
- Collaborated with fellow trainers to develop new strategies and approaches, resulting in improved client satisfaction rates.
- Increased client retention by establishing trust and rapport with both dogs and their owners throughout the training process.
Seasonal Freight Team, Cashier
Five Below
08.2021 - 01.2022
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Sales Associate, Cashier
Hobby Lobby
08.2018 - 02.2020
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Sales Associate, Cashier
Gap Inc
11.2017 - 04.2018
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
Party Host, Cafe, Cashier, floor host
Luv2PLay
11.2016 - 06.2017
- Enhanced guest experience by providing exceptional customer service and creating a fun atmosphere for events.
- Streamlined party setup and breakdown processes, resulting in increased efficiency and reduced stress for staff.
- Developed customized party plans tailored to each client''s preferences, ensuring memorable experiences for all attendees.
- Collaborated with other team members to create visually appealing decorations and setups, contributing to the overall success of events.
- Assisted in training new party hosts, sharing best practices and helping them develop strong hosting skills.
- Promoted a safe environment by enforcing rules and regulations consistently during events.
- Maintained clear communication with clients throughout the planning process, addressing concerns and incorporating feedback as needed.
Education
Highschool Diploma -
Heritage High School
Leesburg, VASkills
- ID Verification
- Cash Handling
- Drawer Balancing
- Returns Processing
- Creative Problem-Solving
- Teamwork and Collaboration
- Attention to Detail
- Product Restocking
References
- Michele D (Hobby Lobby Manager), 571-224-8172
- Jessica W (5 Below manager), 252-205-0652
- Matteo L (NextDoor K9), 252-267-7843
Timeline
Kennel Tech, Dog Trainer
Next-Door K9 Solutions
02.2022 - 01.2024
Seasonal Freight Team, Cashier
Five Below
08.2021 - 01.2022
Sales Associate, Cashier
Hobby Lobby
08.2018 - 02.2020
Sales Associate, Cashier
Gap Inc
11.2017 - 04.2018
Party Host, Cafe, Cashier, floor host
Luv2PLay
11.2016 - 06.2017
Highschool Diploma -
Heritage High School
Similar Profiles
Andrew WeirAndrew Weir
Self Employed Security Contractor at K9 Concepts Solutions & Security Pty LtdSelf Employed Security Contractor at K9 Concepts Solutions & Security Pty Ltd
Elizabeth ThomasElizabeth Thomas
Certified Dog Trainer at K9 Solutions CenterCertified Dog Trainer at K9 Solutions Center
Stefanus BeneckeStefanus Benecke
Trainer /Program Coordinator at Global K9 SolutionsTrainer /Program Coordinator at Global K9 Solutions