Jailan Booker
Charlotte
Summary
I am a dedicated professional with significant experience in business and customer service environments. My expertise lies in analytical problem-solving and proficiency in computer skills, which I apply in combination with leadership capabilities to manage and lead teams effectively.
Overview
1
1
year of professional experience
Work History
Head Cashier
Home Depot
08.2024 - Current
- Managed over the front end of the store consisting of cashiers, lot associates, and the customer service desk.
- Helped customers complete purchases, locate items, and join credit/reward programs.
- Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
Store Associate
Big Lots
03.2024 - 10.2024
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Maintained a clean and safe shopping environment inside and outside for customers through regular monitoring of store conditions.
- Increased customer satisfaction by providing efficient and friendly service while handling transactions.
Education
Associate of Arts -
Central Piedmont Community College
Charlotte, NC08-2026
High School Diploma -
J.T Williams Secondary Montessori
2400 Carmine St06-2024
Skills
- Excellent customer service
- Excellent time management
- Cash handling
- Employee training
- Team leadership
- Punctuality
- POS system
- Sales promotion
- Proficiency in Word programs
Timeline
Head Cashier
Home Depot
08.2024 - Current
Store Associate
Big Lots
03.2024 - 10.2024
Associate of Arts -
Central Piedmont Community College
High School Diploma -
J.T Williams Secondary Montessori
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