Summary
Overview
Work History
Education
Skills
Certification
SKILLS
Timeline
Generic

Jaijuan Vick

Greenville

Summary

I am an very hardworking Information Technology student with a concentration in networking. I am very passionate about leveraging my skills in tech to contribute to the company's success. I have a very good foundational knowledge of IT basics, including troubleshooting, networking, IT support, and OS. My coursework and external knowledge have given me a understanding of essential IT principles that will help me succeed in the profession field and continue to grow and learn. I am eager to contribute to solutions and collaborate with a dynamic team to drive technological advancements.


Thank you for considering my application; I look forward to the possibility of discussing how I can contribute to your organization.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Online Grocery Pickup Associate

Walmart
06.2022 - Current
  • Developed troubleshooting skills while assisting customers with problems pertaining to pickup orders, delivery orders, and website issues.
  • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
  • Used in-store system to locate inventory and place special orders for customers.
  • Enhanced team productivity by streamlining communication and implementing efficient project management tools.
  • Developed comprehensive risk management plan, significantly reducing potential disruptions.

Education

Bachelor of Information Technology -

East Carolina University
Greenville, NC

Associate of Arts -

Martin Community College
Williamston, NC
05-2021

Skills

  • Excellent Communicator
  • Time management
  • Perspicacious
  • Tech Savvy
  • Adaptable

Certification

Currently studying for CCNA, Security+, and Network+

SKILLS

  • Familiarity with applications such as Microsoft Word, Powerpoint, Excel, Teams, AWS etc.
  • Experience managing and configuring OS such as Linux, Windows, and macOS environments.
  • Basic understanding of network security, including knowledge of firewalls, VPNs, intrusion detection systems (IDS), encryption protocols, and cybersecurity tools.
  • Above average knowledge of hardware, network configuration, and troubleshooting.
  • Experienced in setting up and managing VPNs and remote networks, ensuring secure and reliable remote access for users.
  • Knowledgeable in network cabling, including installation, maintenance, and troubleshooting of Ethernet and fiber optic cables.
  • I have a strong understanding of IP subnetting and CIDR, with the ability to effectively apply them in networking tasks.
  • I collaborate effectively with others and work well in team settings, especially in the IT field, where teamwork is essential for successful project execution.
  • I am highly skilled at troubleshooting and problem-solving, with a strong ability to quickly identify and resolve technical issues in IT environments.
  • I am a fast learner and always eager to acquire new skills, with a strong willingness to embrace new challenges and stay updated on the latest IT trends and technologies.

Timeline

Online Grocery Pickup Associate

Walmart
06.2022 - Current

Bachelor of Information Technology -

East Carolina University

Associate of Arts -

Martin Community College
Jaijuan Vick