Jaidin Finklea
Red Springs
Summary
Personable administrative professional dedicated to cultivating positive client, staff and management connections. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. Expertise in resource allocation and schedule management.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Administrative Assistant/Remediation Assistant
Pine Forest High School
Fayetteville
12.2024 - Current
- Prepares correspondence. Reviews and edits correspondence prepared by staff members, checks for correct grammar, proper format, and necessary attachments.
- Maintains files of office records and correspondence, requiring the establishment of subject matter groupings in accordance with office needs. Gathers and presents information from files and other sources to the supervisor.
- Reviews incoming mail for proper distribution purposes.
- Receives telephone calls and visitors. Gives out information regarding school and/or departmental activities and programs. Refers calls or visitors to appropriate staff members.
- Receives routine complaints from the public and refers to proper staff for official review and action.
- Prepares agenda for office, departmental, or school staff meetings. Takes minutes and follows through on matters requiring correspondence.
- Prepares assigned reports.
- Maintains confidentiality of work-related matters.
- Serves as team player and role model for other employees in the organization; demonstrates a commitment to continuous quality improvement; supports and exhibits organizational core values of caring, respect, integrity, responsibility, high expectations, being customer driven, and valuing diversity.
- Performs other duties and accepts responsibilities as assigned.
Banking Specialist
Foundever
Fayetteville
09.2024 - 12.2024
- Active listening skills, effective verbal and written communication skills
- Ability to solve complex situations utilizing questioning and deductive reasoning skills
- Demonstrated ability to navigate multiple systems
- High service-aptitude with personal drive to serve/display compassion and empathy
- Willingness to learn and develop skills to improve your work performance
Substitute Teacher/Teacher Assistant
Cumberland County School District
Fayetteville
12.2022 - 08.2024
- Followed lesson plans and conducted educational activities for students
- Maintained a conducive learning environment
- Ensured student safety and followed school procedures
- Built positive relationships with students, parents, and staff
Monitor Technician
Capefear Valley Hospital
Fayetteville
05.2024 - 07.2024
- Assumes responsibility for monitoring cardiac rhythms
- Performs telemetry monitoring duties
- Alerts nurse to respond to alarms resulting from rhythm changes
- Alerts nursing assistant or other competent staff member to respond to equipment or reception alarms (such as "leads off" or "low battery")
- Prints and documents strip assessment every four hours, on admission, during a code, upon request and as rhythms/rates change
- Actively demonstrates responsibility concerning customer satisfaction, patient throughput and hospital functional capacity
- Other duties as assigned
Customer service representative
Broadpath
Fayetteville
10.2022 - 01.2023
- Supported inbound phone calls from members or providers on routine or simple issues.
- Conducted various surveys related to health assessments and member satisfaction.
- Accurately documented pertinent details related to member or provider calls.
- Demonstrated ability to quickly build rapport and respond to customers in an empathetic manner by identifying and exceeding customer expectations.
- Listened attentively, captured relevant information, and identified member or provider inquiries and concerns.
- Met/exceeded individual performance goals established for the position in the areas of call quality, attendance, adherence, and other contact center objectives.
- Proactively engaged and collaborated with various internal/external departments.
- Took personal responsibility and accountability by taking ownership of providing resolutions in real-time or through timely follow-up with the member and/or provider.
- Supported provider needs for basic inquiries and assistance involving member eligibility and covered benefits, provider portal, and the status of submitted claims.
- Ability to effectively communicate in a professional setting.
Customer Consultant
Red Ventures
Fort Mills
04.2022 - 09.2022
- Assisted customers with account inquiries and new product information
- Handled payment plans and purchases
- Verified coverage with relevant companies
- Provided attentive and organized customer service
Customer Service Representative
Triple Impact Connections
Fayetteville
06.2021 - 04.2022
- Assisted customers with account inquiries and resolved issues
- Provided excellent customer service with a positive attitude
- Ensured accuracy of account information
Wireless Specialist
T-Roc
Fayetteville
10.2020 - 06.2021
- Assisted customers in the electronics department
- Provided prompt and friendly customer service
- Promoted and set up phones for major wireless carriers
- Recommended accessories and add-ons to enhance customer experience
Sales Associate
Dollar General
Lumberton
04.2020 - 06.2020
- Stocked shelves and maintained store appearance
- Provided a welcoming environment for customers
- Assisted customers with inquiries and needs
Cook/line prep
Tarpackers
St. Paul's
08.2017 - 03.2020
- Assisted with dishwashing and cleaning tasks
- Observed and learned cooking techniques
- Interacted with customers in a polite and respectful manner
- Prepared food and ensured sufficient supplies
- Managed inventory and stocked ingredients
Education
Bachelor of Science - Health Administration
Fayetteville State University
Fayetteville, North Carolina, NC 08.2025 - 01.2026
Associate - Healthcare Management
Fayetteville Technical Community College
Fayetteville, NCSkills
- Teaching and Education
- Customer Service
- Communication
- Problem Solving
- Sales and Product Knowledge
- Organization and Attention to Detail
- Project management
- Problem solving
- Health information systems
- Office administration
- Team collaboration
- Conflict resolution
- Timeline planning and management
- Calendar management
- Schedule management
- Office management
- Relationship building
- Recordkeeping
- Medical terminology
Certification
Healthcare Access Customer Service Specialist Certificate
Timeline
Bachelor of Science - Health Administration
Fayetteville State University
08.2025 - 01.2026
Administrative Assistant/Remediation Assistant
Pine Forest High School
12.2024 - Current
Banking Specialist
Foundever
09.2024 - 12.2024
Monitor Technician
Capefear Valley Hospital
05.2024 - 07.2024
Substitute Teacher/Teacher Assistant
Cumberland County School District
12.2022 - 08.2024
Customer service representative
Broadpath
10.2022 - 01.2023
Customer Consultant
Red Ventures
04.2022 - 09.2022
Customer Service Representative
Triple Impact Connections
06.2021 - 04.2022
Wireless Specialist
T-Roc
10.2020 - 06.2021
Sales Associate
Dollar General
04.2020 - 06.2020
Cook/line prep
Tarpackers
08.2017 - 03.2020
Associate - Healthcare Management
Fayetteville Technical Community College