Jaidah Walker
Wendell
Summary
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
5
5
years of professional experience
Work History
CQI Data Assistant/Administrative Assistant
Child Welfare Services
09.2024 - Current
- Manually Type Data into different applications, including state system
- Participate in kickoff, in-process, status, final deliverable and other project related meetings with cross-functional teams and project stakeholders at all levels.
- Reindex documents in the Unindexed documents dashboard
- Data reconciliation, ensure 5027 and 5104 forms are being entered into OnBase
- Researching information, documents and other materials for the team
- Coordinate Clinical Science activities, resources, meetings, and information to support client and Company for clinical project/service solutions.
- Administrative assistant experience working in a public health or social services setting
- Preparing, reviewing and editing communications; creating and publishing reports; reviewing and analyzing information
- Preparing and posting meeting agendas; arranging for and setting up meeting, (virtual and remote); taking and preparing minutes of team and committee meetings
- Search client cases
Elections Assistant Lead
Board Of Election
06.2024 - 07.2024
- Provided excellent customer service, addressing voter concerns and answering questions professionally and accurately
- Use appropriate judgment to understand how and when to escalate customer enquiries and concerns.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff
- Reviewed files, records and other documents to obtain information to respond to requests
- Input data into spreadsheets and databases
- Scan documents
- Photo Ids, and other documents needed for clients accounts
- Worked effectively in fast-paced environments
Customer Service Representative
Vishay Precision Group
05.2023 - 06.2024
- Responded to customer requests for products, services, and company information
- Met customer call guidelines for service levels, handle time and productivity
- Send Invoices
- Strong customer service skills and experience acting as the first point of contact in a fast paced environment
- Maintained up to date knowledge of product and service changes
- Coordinate scheduling and communication for internal and external training sessions.
- Assisted with day-to-day operations, working efficiently and productively with all team members
Administrative Assistant
Siemens
07.2021 - 05.2023
- Managed filing system, entered data and completed other clerical tasks
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries
- Performed research to collect and record industry data
- Paid attention to detail while completing assignments
Customer Service Lead
Walmart
09.2019 - 07.2021
- Cross-trained and backed up other customer service managers
- Met customer call guidelines for service levels, handle time and productivity
- Resolved customer complaints with empathy and professionalism, ensuring repeat business
- Organized and detail-oriented with a strong work ethic
Education
Certification of Sterile Processing Technician - Sterile Processing Technician
Wake Technical Community College
Raleigh, NC10.2024
High School Diploma -
James B. Hunt High School
Wilson, NC06.2021
Skills
- Excellent problem solving/decision making skillsData Entry
- Medical Terminology
- Team player
- Knowledge of MS Office, specifically Word, Excel and PowerPoint
- Maintains a clean and orderly work space
- Sterile Processing Knowledge
- Excellent interpersonal skills
- Excellent problem solving/decision making skills
- Administrative Experience
Timeline
CQI Data Assistant/Administrative Assistant
Child Welfare Services
09.2024 - Current
Elections Assistant Lead
Board Of Election
06.2024 - 07.2024
Customer Service Representative
Vishay Precision Group
05.2023 - 06.2024
Administrative Assistant
Siemens
07.2021 - 05.2023
Customer Service Lead
Walmart
09.2019 - 07.2021
High School Diploma -
James B. Hunt High School
Certification of Sterile Processing Technician - Sterile Processing Technician
Wake Technical Community College
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