Jai Njie
Target
Durham
6
years of professional experience
Seasoned retail sales associate with strong background in customer service and sales. Skilled at meeting customer needs, optimizing product displays, and driving sales growth. Demonstrated ability to build positive relationships with customers, resulting in repeat business and increased loyalty. Past roles have resulted in significant improvements in store performance through proactive initiatives.
Work History
Service Associate
1 Year 7 Months- Delivered exceptional customer service by addressing inquiries and resolving issues promptly.
- Enhanced customer satisfaction by providing timely and efficient assistance in various service tasks.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Assisted in training new associates
Retail Sales Associate
1 Year 2 Months- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Sales Associate
1 Year 4 Months- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Answered incoming telephone calls to provide store, products and services information.
- Built and maintained relationships with peers and upper management to drive team success.
- Maintained cleanliness of store environment including floors, windows, displays.
Retail Sales Associate
2 Years 6 Months- Provided product information and answered customer questions.
- Performed cashier duties, such as ringing up sales, processing payments and issuing receipts.
- Greeted customers upon entering the store and provided assistance.
- Promoted special offers and discounts to encourage additional purchases.
- Assisted with unloading delivery trucks and stocking shelves with new merchandise.
Grocery Store Cashier
3 Years 3 Months- Greeted customers, answered questions and provided information on products.
- Processed payments using cash register, credit and debit cards, checks and gift cards.
- Verified prices and rang up items correctly on the register.
- Bagged groceries for customers after they have paid for their purchases.
Education
Associate of Applied Science - Nursing
Skills
Display Setup
Customer Service
Patience and tolerance
Complaint handling
Customer support
Listening skills
Excellent communication
Order Processing
Teamwork
Professional Appearance
Positive and professional
Stocking and Receiving
Timeline
Service Associate
Target
12.2024 - CurrentRead More
Retail Sales Associate
Nordstrom Rack
10.2023 - 12.2024Read More
Sales Associate
Bath & Body Works
07.2022 - 11.2023Read More
Retail Sales Associate
Walgreens
04.2021 - 10.2023Read More
Grocery Store Cashier
Harris Teeter
01.2021 - 04.2024Read More
Durham Technical Community College
Associate of Applied Science from Nursing
Read More
Education and Training
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