Jahnavi Vallabhaneni
Charlotte
Summary
Experienced IT professional with over 5 years of experience in application support, incident response, and production environment troubleshooting. Skilled in monitoring enterprise systems, resolving production incidents, performing root cause analysis, and collaborating with cross-functional teams to maintain system reliability and performance. Experienced with incident management tools such as ServiceNow and JIRA, log analysis, and supporting mission-critical applications in fast-paced environments.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Senior Incident Response Engineer
Elevance Health/Cognizant
Atlanta, GA
08.2025 - 12.2025
• Monitored enterprise healthcare applications and responded to P1/P2 production incidents, ensuring minimal system downtime and rapid service restoration.
• Performed incident triage, log analysis, and troubleshooting to identify root causes of application failures and system performance issues.
• Collaborated with development, infrastructure, and database teams to resolve complex production issues and improve system stability.
• Managed incident tickets and service requests using ServiceNow/JIRA, ensuring SLA compliance and timely issue resolution.
• Conducted root cause analysis (RCA) and documented incident resolutions to prevent recurring production issues.
• Supported production deployments, monitoring alerts, and system health checks to maintain high availability of critical enterprise applications.
Senior Associate
Softforce Solutions
Hyderabad, India
01.2021 - 05.2022
- • Provided application and production support for enterprise systems in a live production environment.
• Investigated and resolved technical incidents and system alerts to maintain application availability.
• Performed log analysis and troubleshooting to identify root causes of system and application issues.
• Managed incident tickets using ServiceNow/JIRA while ensuring SLA compliance.
• Collaborated with development and infrastructure teams to resolve production issues and support deployments.
Education
Master of Science - Computer Information Systems
Cleveland State University
Cleveland, OH12-2023
Bachelor of Science - Information Technology
MLR Institute of Technology
Hyderabad05-2019
Skills
- Incident Response
- Incident Management (P1 / P2 / P3)
- Application Support
- Production Support
- System Monitoring
- Log Analysis
- Root Cause Analysis (RCA)
- Troubleshooting
Accomplishments
• Successfully resolved high-priority production incidents (P1/P2), helping reduce system downtime and restore services quickly for enterprise applications.
• Improved incident response efficiency by performing root cause analysis (RCA) and documenting solutions, helping prevent recurring system issues.
• Maintained SLA compliance by managing and resolving incident tickets through tools like ServiceNow and JIRA.
• Collaborated with development, infrastructure, and database teams to identify and fix complex production issues, improving overall application stability.
• Supported monitoring and troubleshooting of mission-critical enterprise systems used by large user bases.
Certification
Artificial Intelligence (AI) Certification
Languages
English
Full Professional
Hindi
Full Professional
Timeline
Senior Incident Response Engineer
Elevance Health/Cognizant
08.2025 - 12.2025
Senior Associate
Softforce Solutions
01.2021 - 05.2022
Master of Science - Computer Information Systems
Cleveland State University
Bachelor of Science - Information Technology
MLR Institute of Technology