Jahlonie kellyman
Dynamic professional with a proven track record at Firestone Complete Auto, excelling in customer service and automotive diagnostics. Adept at problem-solving and relationship building, consistently enhancing client satisfaction. Demonstrated ability to lead teams and manage complex tasks efficiently, contributing to a 20% increase in service quality. Committed to delivering exceptional results in high-pressure environments.
Sales professional with solid track record in driving revenue growth and enhancing customer satisfaction. Adept at building strong client relationships, leveraging product knowledge, and implementing effective sales strategies. Strong focus on teamwork and adaptability ensures consistent achievement of goals in dynamic environments. Skilled in communication, problem-solving, and time management.
Work History
Retail Sales Associate
3 Months- Assisted customers in identifying and selecting automotive parts to enhance purchase satisfaction.
- Maintained organized inventory systems, ensuring accurate stock levels and efficient product retrieval.
- Processed sales transactions swiftly, improving overall customer service experience at checkout.
- Trained new associates on product knowledge and store procedures to enhance team performance.
Service Advisor
4 Months- Provided expert advice on vehicle maintenance and repair needs to enhance customer satisfaction.
- Coordinated service appointments and ensured timely follow-ups to improve workflow efficiency.
- Diagnosed issues using advanced automotive technology and recommended appropriate services to clients.
- Developed relationships with customers, fostering loyalty and repeat business through exceptional service experiences.
Sales Associate
1 Year 4 MonthsCustomer-focused professional with strong experience in delivering exceptional service in fast-paced, high-responsibility environments. Skilled in clear communication, conflict resolution, and maintaining a calm, professional demeanor under pressure. Committed to passenger safety, comfort, and compliance with company policies while providing a positive onboard experience.
Auditor
2 Years 6 MonthsReliable Lot Auditor skilled in conducting thorough inspections, tracking vehicle locations, and verifying documentation to ensure compliance with operational procedures. Strong observational skills, time management, and the ability to work independently with minimal supervision.
Auto Technician
6 Years 7 MonthsMotivated Automotive Technician with experience performing routine maintenance, diagnostics, and repairs including brakes, tires, oil changes, and inspections. Strong mechanical aptitude, problem-solving skills, and commitment to workplace safety and customer satisfaction.
Valet Parking Supervisor
2 Years 2 MonthsExperienced Valet Supervisor skilled in supervising teams, assigning duties, and maintaining smooth traffic flow in fast-paced settings. Strong attention to safety procedures, time management, and conflict resolution, with a commitment to providing a positive customer experience.
General Service Technician
7 MonthsAutomotive Technician with experience working in safety-critical environments, adhering to strict procedures, and maintaining high standards of quality and compliance. Demonstrated ability to identify issues quickly, communicate findings clearly, and perform tasks accurately under time constraints.
Education
Associate of Applied Science - Graphic Design
- Honor Roll [Semester and Year]
- [Number] GPA3.6
High School Diploma
- [Number] GPA 3.2
Skills
Certification
- Licensed state inspector
- certificate in wheel alignment course
- certificate in forklift operator
- archive of 5 star google reviews