Jaelyn Byrd
Greensboro
Summary
Dynamic and results-driven professional with extensive experience in customer service at LaQuinta Inn & Suites. Proven ability to enhance guest satisfaction through effective problem-solving and strong communication skills. Adept in inventory management and data analysis, consistently achieving operational excellence while fostering team collaboration.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Hotel Front Desk Agent
LaQuinta Inn & Suits
Greensboro
01.2025 - Current
- Processed refunds when applicable according to company policies.
- Maintained an inventory of available rooms, rates and amenities.
- Maintained important files, running reports and delivering updates on occupancy and revenue.
- Distributed keys or access cards to guests upon check-in.
- Answered guest inquiries, recommending shopping, dining or entertainment.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Kept records of room availability and guest accounts, manually or using computers.
- Greeted, registered and assigned rooms to hotel or motel guests.
- Processed payments for room charges, incidentals, taxes and other fees.
Hotel Front Desk Receptionist
Fairfiled inn
Greensboro
07.2024 - 10.2025
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Managed household errands and other essential duties.
- Completed day-to-day duties accurately and efficiently.
- Identified needs of customers promptly and efficiently.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Server
SeniorHomes
Greensboro
08.2023 - 01.2025
- Prepared drinks according to standard recipes.
- Addressed complaints to kitchen staff and served replacement items.
- Trained new employees on restaurant procedures and plating techniques.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Checked food before serving it to customers.
Education
Kinesiology
North Carolina A&T State University
Greensboro, NC05-2027
Highschool
Gtcc
Jamestown NC05-2024
Skills
- Customer service
- Team collaboration
- Patient assessment
- Data analysis
- Fitness instruction
- Inventory management
Certification
- CPR Certification
Timeline
Hotel Front Desk Agent
LaQuinta Inn & Suits
01.2025 - Current
Hotel Front Desk Receptionist
Fairfiled inn
07.2024 - 10.2025
Server
SeniorHomes
08.2023 - 01.2025
Kinesiology
North Carolina A&T State University
Highschool
Gtcc
Similar Profiles
Kaila McCreadyKaila McCready
Front Desk Supervisor at LaQuinta Inn & SuitsFront Desk Supervisor at LaQuinta Inn & Suits
Ross AlvarezRoss Alvarez
Front Desk Night Auditor at LaQuinta Inn & SuitsFront Desk Night Auditor at LaQuinta Inn & Suits
Tina WhittleTina Whittle
Front Desk Agent at LaQuinta Inn & SuitsFront Desk Agent at LaQuinta Inn & Suits