Jae Bryant
CHARLOTTE
Summary
Seasoned Delivery Driver adept at delivering shipments safely while meeting tight deadlines. Shipping, receiving and stocking expert. Dependable and service-focused Courier motivated to deliver consistent, prompt and courteous service. Reliable and energetic professional. Dedicated Medicare Specialist with strong expertise in benefits assessment, eligibility verification, and policy research. Committed to enhancing client understanding and ensuring compliance.
Overview
5
5
years of professional experience
Work History
Licensed Medicare Specialist
Alliant Insurance Services Inc.
Charlotte
07.2025 - Current
- Facilitated client understanding of Medicare benefits and enrollment processes.
- Conducted comprehensive needs assessments to match clients with appropriate Medicare plans.
- Researched updates in Medicare policies to ensure compliance and maintain accuracy.
- Verified customer eligibility for various health care coverage options under Medicare programs.
Licensed Insurance Agent
Baldwin Risk Partners
Charlotte
08.2024 - 02.2025
- Guided clients in selecting suitable property and casualty insurance policies.
- Facilitated completion of insurance applications and essential documentation.
- Conducted follow-up calls to verify client satisfaction with services.
- Collaborated with underwriters to evaluate risk and establish policy pricing.
Insurance Customer Service Representative
Progressive Insurance
Charlotte
04.2023 - 08.2024
- Assisted customers with policy inquiries and claims processing, ensuring prompt resolutions.
- Collaborated with team members to improve service quality and operational efficiency.
- Documented customer interactions using company software, maintaining accurate records.
- Handled customer inquiries, complaints, and requests related to insurance policies.
Customer Service Representative
Humana
Charlotte
05.2021 - 04.2023
- Cultivated strong relationships with healthcare providers and staff to enhance service delivery.
- Facilitated effective communication between providers and internal departments.
- Gathered provider feedback to refine service delivery processes.
- Maintained accurate records of interactions and updates consistently.
- Collaborated with cross-functional teams to improve provider experience initiatives.
- Monitored current policies and plans to ensure compliance.
Education
High School Diploma -
Sampson Community College
Clinton, NC12-2003
Criminal Justice
St. Augustine's University
Raleigh, NCSkills
- Medicare compliance
- Benefits assessment
- Eligibility verification
- Policy research
- Client education
- Customer relationship management
Timeline
Licensed Medicare Specialist
Alliant Insurance Services Inc.
07.2025 - Current
Licensed Insurance Agent
Baldwin Risk Partners
08.2024 - 02.2025
Insurance Customer Service Representative
Progressive Insurance
04.2023 - 08.2024
Customer Service Representative
Humana
05.2021 - 04.2023
High School Diploma -
Sampson Community College
Criminal Justice
St. Augustine's University