Jaden Carter
Kernersville
Summary
Punctual and honest with solid background in sales and customer service environments. Satisfies customers with exceptional service. Uses slow periods effectively to stay on top of daily chores while pursuing opportunities to help team improve service and reduce waste.
Overview
2
2
years of professional experience
Work History
Universal Banker II
Truist Bank
09.2023 - Current
- Improved customer satisfaction by providing personalized banking solutions and addressing client needs promptly.
- Streamlined account opening processes for increased efficiency in new customer onboarding.
- Enhanced cross-selling capabilities by offering tailored financial products and services to existing clients.
- Strengthened customer relationships with proactive communication and timely resolution of queries or concerns.
- Supported branch operations, ensuring compliance with all federal and state regulations as well as bank policies.
- Conducted thorough customer assessments to identify opportunities for upselling or targeting specific financial goals.
- Collaborated with team members to achieve branch performance metrics, fostering a positive work environment.
- Facilitated smooth transactions by adeptly handling cash deposits, withdrawals, check processing, and loan payments.
- Provided exceptional service through accurate and efficient management of teller line duties while maintaining strict confidentiality standards.
- Maintained accuracy in daily transaction reporting, reconciling discrepancies promptly to ensure seamless accounting operations within the branch.
- Educated customers on various banking products and services, empowering them to make informed financial decisions aligned with their personal goals.
- Cashed checks, accepted deposits and withdrawals within assigned limits and calculated daily transactions using computers, calculators or adding machines.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
Head Cashier
Lowes Home Improvement
04.2023 - Current
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Helped customers complete purchases, locate items, and join reward programs.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Received and processed customer payments.
- Assisted customers by answering questions and fulfilling requests.
- Led cashiers and associates in providing thoughtful customer service.
Customer Service Associate
Lowes Home Improvment
05.2022 - 04.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Education
High School Diploma -
East Forsyth High School
Kernersville, NC06.2022
Skills
- Hospitality and Accommodation
- Return and Exchange Processing
- Team Leadership
- Verbal and Written Communication
Timeline
Universal Banker II
Truist Bank
09.2023 - Current
Head Cashier
Lowes Home Improvement
04.2023 - Current
Customer Service Associate
Lowes Home Improvment
05.2022 - 04.2023
High School Diploma -
East Forsyth High School
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