Jade McGee
Concord
Summary
Dynamic operations leader with a proven track record at Fulenwider Enterprises, excelling in optimizing inventory and enhancing team performance. Skilled in business analysis and staff development, I foster collaboration and drive operational excellence, ensuring compliance and quality standards while empowering employees to achieve their best.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Area Coach of Operations
Fulenwider Enterprises
08.2005 - 04.2025
- Optimized inventory levels through careful planning, forecasting, and analysis of sales data.
- Performed administrative educational support tasks, monitoring costs, scheduling classes, setting up equipment and coordinating employee/manager onboarding.
- Ensured compliance with all relevant laws, regulations, and industry standards through diligent oversight of operations activities.
- Established and maintained quality control standards.
- Building and training on schedules to run daily business effectively.
- Facilitated seamless communication between departments to ensure alignment on company goals.
- Managed and motivated employees to be productive and engaged in work.
- Cross-trained existing employees to maximize team agility and performance.
Customer Service Representative
Concord Regional Airport
05.2007 - 09.2011
- Responded to customer requests for products, services, and company information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Opened gates and dispatched for planes to be removed from hangers.
- Ordering Catering for planes.
- Dispatched purchases for fuel on the planes.
Education
High School Diploma -
A.L. Brown High School
Kannapolis, NC06-2004
Skills
- Operational excellence
- Staff development
- Business analysis
- Teamwork and collaboration
- Problem-solving
- Multitasking
- Excellent communication
- Leadership development
- Operations management
- Quality assurance
- Microsoft Excel
- Month-end reports
Accomplishments
- Achieved smooth operator award
- Achieved Area of the year twice, 2018, and 2024
- Earned Mentor status of Mentor Area Coach
Certification
- Operations Training - 2011-2025
- Food Safety Certification
Timeline
Customer Service Representative
Concord Regional Airport
05.2007 - 09.2011
Area Coach of Operations
Fulenwider Enterprises
08.2005 - 04.2025
High School Diploma -
A.L. Brown High School
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