Jade Bethune
Charlotte,NC
Summary
Dynamic retail professional with extensive experience at Rite Aid and Harris Teeter, excelling in sales proficiency and customer relations. Proven track record in enhancing team performance and implementing effective inventory control strategies, resulting in reduced discrepancies. Skilled in conflict resolution and team development, fostering a positive environment that drives customer satisfaction and operational success.
Overview
15
15
years of professional experience
Work History
Assistant Customer Service Manager
Harris Teeter
Charlotte, NC
10.2018 - Current
- Assisted in managing daily operations, ensuring efficient customer service delivery.
- Trained and supported team members in resolving customer inquiries effectively.
- Implemented new procedures to enhance customer satisfaction and streamline service processes.
- Collaborated with management to develop strategies for improving store performance.
- Analyzed customer feedback to identify areas for service enhancement and training needs.
- Facilitated communication between departments to ensure cohesive service execution and problem resolution.
- Coordinated staff schedules to maintain optimal coverage during peak service hours.
- Enhanced customer satisfaction by promptly addressing and resolving complaints and issues.
- Managed challenging situations involving dissatisfied customers with diplomacy while maintaining professionalism under pressure.
- Managed daily balancing tasks reducing discrepancies in accounting records while maintaining accuracy.
Store Manager
Rite Aid
Charlotte
09.2017 - 09.2018
- Led daily store operations to optimize customer service and ensure compliance with company standards.
- Developed and implemented strategic merchandising plans to enhance product visibility and drive sales growth.
- Mentored and trained staff on operational procedures, improving team performance and service efficiency.
- Managed inventory control processes, reducing stock discrepancies through accurate tracking methods.
- Analyzed sales data to identify trends, informing decisions for promotional activities and stock management.
- Implemented loss prevention strategies, significantly decreasing shrinkage through staff training and surveillance measures.
- Oversaw the hiring process, ensuring recruitment of qualified candidates aligned with company culture and values.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Rotated merchandise and displays to feature new products and promotions.
Assistant Store Manager
Rite Aid
Charlotte, NC
08.2015 - 09.2017
- Supervised daily store operations, ensuring compliance with company policies and procedures.
- Trained and mentored staff on customer service excellence and product knowledge.
- Managed inventory levels, optimizing stock replenishment processes to minimize shortages.
- Assisted in developing promotional strategies to enhance sales and customer engagement.
- Monitored performance metrics, identifying areas for improvement in team efficiency.
- Addressed customer inquiries and resolved issues, enhancing overall shopping experience.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
Shift Manager
Rite Aid
Charlotte
05.2013 - 08.2015
- Supervised daily operations, ensuring adherence to safety and quality standards.
- Trained and mentored team members on customer service best practices.
- Managed inventory control systems, optimizing stock levels and reducing waste.
- Implemented process improvements that enhanced efficiency in workflow management.
- Trained and mentored new employees to maximize team performance.
- Promoted a positive work environment through open communication and constructive feedback.
Cashier
Rite Aid
Charlotte
06.2011 - 05.2013
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer and reconciled discrepancies daily.
- Assisted customers with product inquiries and provided recommendations.
- Ensured store cleanliness and organization to enhance shopping experience.
Education
No Degree - Business Administration
Central Piedmont Community College
Charlotte, NCHigh School Diploma -
East Mecklenburg High School
Charlotte06.2012
Skills
- Sales proficiency
- Cash handling
- Customer engagement
- Customer relations
- Conflict resolution
- Goal setting
- Team development
- Schedule management
Timeline
Assistant Customer Service Manager
Harris Teeter
10.2018 - Current
Store Manager
Rite Aid
09.2017 - 09.2018
Assistant Store Manager
Rite Aid
08.2015 - 09.2017
Shift Manager
Rite Aid
05.2013 - 08.2015
Cashier
Rite Aid
06.2011 - 05.2013
No Degree - Business Administration
Central Piedmont Community College
High School Diploma -
East Mecklenburg High School