Jadahra Moore
Charlotte
Summary
Results-driven Night Manager with proven ability in overseeing store readiness and resolving customer inquiries. Known for maintaining inventory accuracy and fostering positive vendor relations, ready to enhance store operations and customer satisfaction.
Overview
4
4
years of professional experience
Work History
Night Manager
Harris Teeter
Matthews
05.2024 - Current
- Supervised nightly operations to ensure store readiness for morning shifts.
- Conducted nightly inventory checks to maintain stock levels and accuracy.
- Resolved customer inquiries and complaints to enhance satisfaction during night hours.
- Stocked shelves and racks and placed mannequins in key areas to attract customers to store.
- Ensured compliance with local laws and regulations related to health, safety, or other areas.
- Communicated regularly with vendors regarding product availability and pricing information.
Customer Service Manager
Harris Teeter
Charlotte
07.2023 - 05.2024
- Managed customer service team to ensure high-quality support and satisfaction.
- Collaborated with management to implement new customer engagement strategies.
- Maintained knowledge of company products and services to promptly resolve complaints and concerns.
- Served as point-of-contact between customers and internal teams regarding escalated issues requiring special attention.
- Collaborated with department heads to understand hiring needs and workforce planning.
- Managed daily operations related to employee scheduling such as approving time off requests or assigning shift swaps.
Assistant Customer Service Manager
Food Lion
Charlotte
08.2021 - 06.2023
- Coordinated schedules to ensure adequate coverage during peak hours.
- Trained new employees on company policies, procedures, techniques and customer service standards.
- Participated in regular meetings with senior management concerning strategic planning initiatives aimed at enhancing overall customer experience.
- Evaluated and authenticated returns, exchanges and voids.
Education
High School Diploma -
David W. Butler High School
Matthews, NC08-2018
Skills
- Nightly operations
- Inventory management
- Customer engagement
- Compliance assurance
- Vendor communication
- Customer relationship management
- Employee training
- Retail accounting
- Accounting basics
- Team leadership
- Problem solving
References
References available upon request.
Affiliations
Volunteer , Maiden Baptist Church Food Bank (2016-2018)
Timeline
Night Manager
Harris Teeter
05.2024 - Current
Customer Service Manager
Harris Teeter
07.2023 - 05.2024
Assistant Customer Service Manager
Food Lion
08.2021 - 06.2023
High School Diploma -
David W. Butler High School