Jada Walker
Youngsville
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Results Call Center
10.2023 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Actively listened to customers, handled concerns quickly
Cashier
Foodlion Grocery Store
03.2023 - 08.2023
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer
- Assisted customers with inquiries and provided exceptional service
Customer Service Representative
Liveops
08.2020 - 07.2021
- Enhanced customer satisfaction by addressing concerns and providing accurate information.
- Resolved customer complaints with empathy
- Reports
- Answering calls/ emails
Education
High school diploma -
Greenstreet Academy
Baltimore, MD06.2019
Skills
- Time management
- Team work
- Work ethic
- Communication
- Organization
- Cleaning experience
- Restaurant experience
- Customer service
- Complaint Resolution
- Order Processing
- CRM Software
Timeline
Customer Service Representative
Results Call Center
10.2023 - Current
Cashier
Foodlion Grocery Store
03.2023 - 08.2023
Customer Service Representative
Liveops
08.2020 - 07.2021
High school diploma -
Greenstreet Academy
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