Jada Smith
Raleigh
Summary
Detail-oriented professional with experience in appointment coordination and healthcare environments. Manages patient scheduling and electronic health records with strong organization and multitasking abilities. Committed to enhancing patient satisfaction through effective communication and efficient service delivery.
Detail-oriented Professional with experience in appointment coordination and customer service. Manages scheduling efficiently, enhancing patient satisfaction through effective communication. Committed to improving office productivity by implementing streamlined processes.
Overview
2
2
years of professional experience
Work History
Appointment Coordinator
Duke Health
Raleigh, NC
05.2025 - Current
- Coordinated patient appointments, ensuring optimal scheduling and resource allocation.
- Managed electronic health record updates to maintain accurate patient information.
- Facilitated communication between patients and healthcare providers to enhance service delivery.
- Assisted in resolving appointment conflicts, improving overall patient satisfaction.
- Implemented efficient processes for tracking appointment confirmations and reminders.
- Directed telephone calls to appropriate parties.
- Demonstrated flexibility by adjusting schedules quickly in response to last-minute changes or requests from both clients and service providers.
- Regularly reviewed current processes for potential improvements, sharing insights with management for continuous optimization of the work environment.
- Coordinated appointments for multiple departments, ensuring optimal use of resources and time management.
- Collaborated with team members to improve overall productivity and communication within the office.
- Streamlined appointment cancellations and rescheduling, minimizing disruptions to daily operations.
- Provided exceptional customer service, fostering positive relationships with both new and existing clients.
- Reduced no-show rates with consistent follow-up calls and email reminders to clients.
- Monitored appointment availability closely, identifying opportunities for increased capacity or schedule adjustments as needed.
- Assessed customer needs and responded to customer emails and calls.
- Managed high call volume while maintaining professionalism and accuracy in appointment bookings.
- Maintained strict confidentiality when handling sensitive client information during the scheduling process.
Pharmacy Customer Service Representative
Walgreens
Raleigh, NC
10.2024 - 04.2025
- Assisted customers with prescription inquiries and medication information.
- Processed prescription orders accurately and efficiently using pharmacy software systems.
- Educated customers on over-the-counter medications and health products.
- Handled customer complaints and resolved issues to ensure satisfaction.
- Provided prompt assistance during peak hours, enhancing overall service efficiency.
- Delivered exceptional service during high-volume periods, maintaining composure under pressure while managing multiple tasks simultaneously.
Education
No Degree - Business
Wake Technical Community College
Raleigh, NCHigh School Diploma -
Broughton High School
Raleigh, NC06-2016
Skills
- Strong organization
- Client relationship building
- Patient confidentiality
- Order tracking
- Epic
- Call center experience
- Insurance verification
- Outbound calling
- Appointment management
- Virtual assistance
- Documentation
- Appointment scheduling
- Workflow management
- Calendar scheduling
- Remote work capabilities
- Call routing
- Appointment setting
- Referral management
- Excellent phone etiquette
- Appointment confirmation
- Customer service
- Problem-solving
- Attention to detail
- Effective multitasking
- Patient scheduling
- Schedule verification
- Time management
- Multitasking Abilities
Timeline
Appointment Coordinator
Duke Health
05.2025 - Current
Pharmacy Customer Service Representative
Walgreens
10.2024 - 04.2025
No Degree - Business
Wake Technical Community College
High School Diploma -
Broughton High School