Jada Pinnix
Boone
Summary
Developed strong communication and problem-solving abilities in fast-paced service environment. Proven track record of managing and resolving customer inquiries efficiently and effectively. Seeking to transition into new field where these skills can be leveraged to enhance team performance and customer satisfaction.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Bakery Clerk
Publix
03.2024 - Current
- Checked expiration dates and rotated products to verify freshness and avoid spoilage.
- Balanced multiple tasks simultaneously during busy periods while still delivering exceptional customer service experiences.
- Prepared fresh baked goods daily, ensuring consistent high-quality products for customers.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Trained new bakery staff on company policies and POS system use to maximize job satisfaction, expertise, and team performance.
Customer Service Representative
Walmart
11.2022 - 11.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Food Service Worker
Sheetz
08.2021 - 07.2022
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Demonstrated versatility by quickly adapting to various roles within the food service environment as needed.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Promoted a positive work environment through effective communication with colleagues and supervisors.
Education
Associate of Arts -
Caldwell Community College And Technical Institute
Hudson, NC06-2026
High School Diploma -
Rockingham County
Wentworth, NC06-2022
Skills
- Customer service
- Critical thinking
- Data entry
- Call center experience
- Computer proficiency
- Microsoft Excel
- Payment processing
- Appointment scheduling
- Time Management
- Writing
Certification
Excel
Timeline
Bakery Clerk
Publix
03.2024 - Current
Customer Service Representative
Walmart
11.2022 - 11.2023
Food Service Worker
Sheetz
08.2021 - 07.2022
Associate of Arts -
Caldwell Community College And Technical Institute
High School Diploma -
Rockingham County
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