Jada Gray
Wake Forest,NC
Summary
Proficient in customer support and database maintenance, with a focus on team development and member satisfaction. Ready to leverage strong organizational skills and professionalism to contribute to a high-performing customer service team.
Overview
5
5
years of professional experience
Work History
Cashier
Sheetz
Henderson
08.2021 - 07.2026
- Processed transactions efficiently using POS systems to ensure accurate sales recording.
- Provided exceptional customer service, resolving inquiries and complaints promptly.
- Maintained cleanliness and organization of checkout areas to enhance shopping experience.
- Assisted with inventory management by restocking shelves and tracking product availability.
- Trained new cashiers on operational procedures and customer service standards to boost performance.
- Welcomed customers and helped determine their needs.
- Greeted customers entering store and responded promptly to customer needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Associate Member Services Representative
State Employees' Credit Union
Henderson, NC
07.2022 - Current
- Assisted members with account inquiries and transaction processing to enhance customer satisfaction.
- Educated clients on financial products and services, promoting informed decision-making.
- Resolved member issues efficiently, ensuring timely follow-up and support for optimal service delivery.
- Consistently demonstrated a strong work ethic, arriving punctually for shifts and maintaining focus on providing top-tier service throughout entire workday.
- Accepted payments and updated accounts with latest information.
- Assisted clients in understanding billing procedures and payment options while maintaining strict adherence to internal policies regarding financial transactions.
- Contributed to positive team morale by fostering an inclusive work environment that encouraged collaboration amongst colleagues from diverse backgrounds and skill sets.
- Scheduled appointment to resolve more complex issues.
- Mentored junior team members, providing guidance and support as needed while helping them develop their customer service skills.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Operated in dynamic, high-volume environments to provide skilled assistance to more than 50 customers each day.
Education
High School Diploma -
Vance County High
Henderson, NC05.2020
Skills
- Customer support
- Customer relations
- Database maintenance
- Organization
- Account updates
- Account management
- Payment acceptance
- Membership renewals
- Team development
- Computer proficiency
- Call center operations
- Key holder experience
- Appointment scheduling
Timeline
Associate Member Services Representative
State Employees' Credit Union
07.2022 - Current
Cashier
Sheetz
08.2021 - 07.2026
High School Diploma -
Vance County High