Jada Glenn
Durham
Summary
Diligent individual with a strong foundation in customer service and team leadership. Proven track record in training staff and improving operational efficiency through effective communication and conflict resolution.
Overview
1
1
year of professional experience
Work History
Skrimp Shack
Jada Glenn
Durham
09.2025 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Worked with cross-functional teams to achieve goals.
- Collaborated with cross-functional teams to coordinate project efforts and share insights.
Assistant Store Manager
Skrimp Shack
Durham
09.2025 - Current
- Supervised daily store operations and ensured compliance with company policies.
- Supervised daily operations including scheduling shifts, assigning duties.
- Trained and mentored staff on customer service and product knowledge.
- Supervised team and delivered ongoing training, fostering high levels of customer satisfaction.
- Resolved customer inquiries and issues, contributing to increased satisfaction.
- Managed customer service inquiries and complaints in a timely manner.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Monitored sales performance and provided actionable feedback to enhance team efficiency.
- Collaborated with management on staff scheduling and performance evaluations.
- Managed daily cash handling procedures and addressed discrepancies.
- Analyzed workflow processes to identify areas for improvement and efficiency gains.
- Resolved employee conflicts and facilitated effective communication among staff.
- Resolved conflicts between team members in an effective manner.
Education
Associate of Arts - Journalism and Mass Communication
North Carolina Central University
Durham, NC05-2029
High School Diploma -
Phoebus High School
hampton, va06-2025
Skills
- Sales marketing manager
- Point of sale management
- Food safety management
- Order management
- Customer service
- Team leadership
- Employee training
- Onboarding training
- Recruitment training
- Team oversight
- Leadership
- Staff oversight
- Store organization
- Critical thinking
- Communication
Awards
- Phoebus High School basketball - 1 year
- Honor roll since 2019
- Perfect attendance all my life
Timeline
Skrimp Shack
Jada Glenn
09.2025 - Current
Assistant Store Manager
Skrimp Shack
09.2025 - Current
Associate of Arts - Journalism and Mass Communication
North Carolina Central University
High School Diploma -
Phoebus High School