Jada Ellis
Raleigh
Summary
Versatile and results-driven professional with experience at Drive Shack Inc., where I enhanced kitchen efficiency and safety, adhering to strict health guidelines. Excelled in high-stress customer service situations at Alorica, boosting loyalty through empathetic conflict resolution. Skilled in inventory management and problem resolution, I foster teamwork and exceed employer expectations with a proactive approach.
Offering solid background in human anatomy and physiology, combined with passion for promoting health and wellness. Brings theoretical knowledge from academic training and ability to quickly grasp new concepts to contribute effectively to team. Ready to use and develop skills in exercise prescription and patient care.
Overview
3
3
years of professional experience
Work History
Kitchen Manager
Drive Shack Inc.
12.2023 - 11.2024
- Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Checked and tested foods to verify quality and temperature.
- Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.
Customer Service Representative
Alorica
01.2022 - 08.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Education
Bachelor of Science - Kinesiology
North Carolina A&T State University
Greensboro, NC12-2023
Skills
- Multitasking and organization
- Customer service
- Food safety
- Inventory management
- Data entry
- Problem resolution
- Pain management strategies
- Exercise prescription
- Preventive care
Timeline
Kitchen Manager
Drive Shack Inc.
12.2023 - 11.2024
Customer Service Representative
Alorica
01.2022 - 08.2023
Bachelor of Science - Kinesiology
North Carolina A&T State University
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