Jacy Hartman
Boone
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Key Manager
Outback Steakhouse
02.2023 - 09.2025
- Directed employees to create displays, upsell featured items and tidy store during assigned shifts.
- Developed professional relationships to improve retention of key customers.
- Trained newly hired sales team in upselling techniques.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
Server/Bartender
Outback Steakhouse
08.2021 - 09.2025
- Explained menu items and suggested appropriate options for food allergy concerns.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Served food and beverages promptly with focused attention to customer needs.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Answered customers' questions, recommended items, and recorded order information.
Head Waitress
Hwy 55 Burgers Shakes & Fries
11.2017 - 07.2021
- Managed food resources, memorized orders, and coordinated customer service.
- Supervised server staff and simultaneously served personal section of tables.
- Trained staff members on use of POS system.
- Bussed and reset tables to keep dining room and work areas clean.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to guests.
Cashier
Zaxbys
12.2019 - 05.2020
- Addressed customer needs and made product recommendations to increase sales.
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Understood restaurant menu, limited-time offers and promotions to answer guest questions.
Education
Bachelor of Science - Exercise Science With Minor in Psychology
Appalachian State University
Boone, NC05-2026
Skills
- Drawer balancing
- Training program conduction
- Product descriptions
- POS operations
- Customer service
- Store organization
- Upsell training
- Handling complaints
- Multi-tasking
Timeline
Key Manager
Outback Steakhouse
02.2023 - 09.2025
Server/Bartender
Outback Steakhouse
08.2021 - 09.2025
Cashier
Zaxbys
12.2019 - 05.2020
Head Waitress
Hwy 55 Burgers Shakes & Fries
11.2017 - 07.2021
Bachelor of Science - Exercise Science With Minor in Psychology
Appalachian State University
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