JacQuetta Waverly
Louisburg
Summary
Dynamic professional with a proven track record at Walmart Distribution Center, skilled in leveraging technology for optimal data processing and contract management. A dependable team player, I excel in building relationships and driving compliance efforts, ensuring accuracy in billing and exceptional customer service in high-pressure environments.
Overview
15
15
years of professional experience
Work History
Systems Operator/Data Processor
Walmart Distribution Center
Henderson
02.2019 - Current
- Works with Walmart Logistics applications (e.g. Global Logistics Systems (GLS), Trailer Manifest System (TMS), Global Distribution Systems (GDS), IBM CICS (Host) while coordinating and supporting security measures to safeguard information against accidental or unauthorized damage, modification or disclosure.
- This position also required me to maintain operation of system hardware through monitoring functionality, preventative maintenance, identifying and reporting or resolving performance issues.
- Perform daily administrative tasks including pass down reports, billing, user access coding, filing, etc.
- Respond to internal and external customer calls related to orders, claims, damages, billing issues by researching and resolving system-related issues
Department Supervisor - Paint, Millwork, Flooring, Plumbing, Lumber and Building Materials
The Home Depot
Wake Forest
09.2014 - 02.2019
- Involved in the daily operations of the different departments to include planning, procedures and scheduling and provided input into merchandising decisions related to my department to Management team.
- Trained, coached and developed newly hired associates into the department they were assigned.
- Ensured they completed all training prior to their involvement with potential customers to ensure they were fully familiar with their department and where to locate products.
- I assisted other Department Supervisors with providing excellent customer service for each department with proper training and education.
- Review and scheduled associated in different departments to ensure that each was staffed to required measures for maximum customer ease and service.
Sr Contract Care Representative
Valtech LLC
Raleigh
01.2010 - 08.2014
- Contract Senior-level position within a government healthcare organization responsible for managing, negotiating and updating contracts with healthcare providers, ensuring the company receives optimal care at the best possible price, typically involving complex contract terms and experience in the government healthcare industry.
- Served as the first point of contact for contract resources, staff, and outsources representatives.
- This role consisted of registration process by scheduling appointments, gathering employee data to meet Government contract requirements entering information, and transferring calls to appropriate personnel and coordinating communication between business units.
Education
Bachelor of Science - Family and Consumer Science
North Carolina Central University
Durham, NC05.2014
Skills
- Earn trust, uncover key business drivers and find common ground in opportunities in sales and leadership
- Dependable and organized team player with the ability to communicate effectively and efficiently
- Skilled at building relationships with associates across all levels of an organization
- Adaptable and transformational leader with an ability to work independently
- People minded facilitator…motivational management style creating a culture of involvement and development
- Proven ability to leverage technology and develop and deliver impactful career-related content
- High-performing, strategic-thinking professional
- Promoted to positions of increased responsibility given strong people and project management skill
- Takes the initiative to drive compliance efforts forward while building relationships
- Ensured excellent customer service by consistently demonstrating a caring, positive, professional, and helpful disposition with all customer relations in a busy, high call volume work environment
- Verified and ensured vital information (ID verification, contract demographics, etc) is current and accurate to ensure data processing of billing accuracy
- Answers telephones, directs calls, takes and delivers telephone with excellent customer service
- Schedules all new and follow-up government appointments as required by contract
- Complete various administrative work as needed
Timeline
Systems Operator/Data Processor
Walmart Distribution Center
02.2019 - Current
Department Supervisor - Paint, Millwork, Flooring, Plumbing, Lumber and Building Materials
The Home Depot
09.2014 - 02.2019
Sr Contract Care Representative
Valtech LLC
01.2010 - 08.2014
Bachelor of Science - Family and Consumer Science
North Carolina Central University
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