Jacquelyn ONeal
Winterville
Summary
Certified Medical Assistant with over 13 years of experience in patient care and medical administration, recognized for delivering compassionate service and enhancing clinic efficiency. Expertise in medical charting, electronic health records, and inventory management, combined with a strong focus on leadership and staff training to improve team performance. Committed to advancing patient education while ensuring compliance with healthcare standards and streamlining operational processes.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Certified Medical Assistant
Eastern Dermatology and Pathology
07.2019 - 01.2025
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Educated patients about medications, procedures and physician's instructions.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
- Reduced wait times for patients by maintaining an organized schedule and swiftly preparing examination rooms.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Enhanced clinic efficiency by thoroughly documenting patient information and updating electronic health records.
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Improved patient satisfaction by providing efficient and accurate medical assistance during appointments.
- Coordinated with other healthcare professionals for patient referrals, ensuring a seamless transition and continuation of care.
- Promoted office efficiency, coordinating charts, completing insurance forms, and helping patients with diverse needs.
- Streamlined communication between healthcare providers, facilitating timely treatment plans and decision making.
- Increased patient safety by meticulously following infection control protocols and maintaining a sterile environment.
- Consistently maintained up-to-date certifications, demonstrating dedication to professional development and quality patient care.
- Facilitated continuity of care through proper scheduling of follow-up appointments based on physician recommendations.
- Educated patients on preventative care measures, effectively reducing the risk of future health complications.
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications, and other physician instructions.
- Optimized inventory management, ordering supplies as needed while minimizing waste and adhering to budget constraints.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Oriented and trained new staff on proper procedures and policies.
- Communicated with pharmacies for prescription refills on behalf of supervising physician.
- Prepared specimens for laboratory testing and performed routine laboratory tests.
- Performed administrative duties such as scheduling appointments, answering phones, and filing paperwork.
Medical Assistant
The Dermatology Group
01.2019 - 05.2019
- Obtain and update the complete patient history and chief complaint
- Record the subjective portion of the SOAP note
- Assist providers with select procedures including biopsies, surgical procedures, and slide preparation
- Provide and reinforce patient education following procedures and office visits
- Set up for select procedures including biopsies, surgical procedures, slide preparation and surgeries
- Numbing patients per provider instruction, prior to procedures and surgeries
- Suture removal after demonstrating competency and approved by provider
- Completing pathology requisition forms with complete and updated patient information
- Work with the office manager to ensure compliance with Federal, State, and local regulations
- Review and follow posted OSHA instructions/requirements including hazardous waste, needle stick injuries, emergency evacuations, etc
Medical Assistant/Floor Supervisor
Dermatology Associates of Coastal Carolina
10.2014 - 04.2016
- Responsible for unit morale by providing a team-based environment through effective leadership and a demonstrated positive attitude
- Assume a lead role in employee issues such as discipline, performance evaluations, retention, and development of qualified personnel
- Obtain and update the complete patient history and chief complaint
- Record the subjective portion of the SOAP note
- Assist providers with select procedures including biopsies, surgical procedures, and slide preparation
- Provide and reinforce patient education following procedures and office visits
- Set up for select procedures including biopsies, surgical procedures, slide preparation and surgeries
- Numbing patients per provider instruction, prior to procedures and surgeries
- Suture removal after demonstrating competency and approved by provider
- Completing pathology requisition forms with complete and updated patient information
- Work with the office manager to ensure compliance with Federal, State, and local regulations
- Responsible for the training and skills assessment of MAs and ensure all office members are knowledgeable and compliant with patient rights, standards of care, policies and procedures, and responsibilities
- Review and follow posted OSHA instructions/requirements including hazardous waste, needle stick injuries, emergency evacuations, etc
Manager
V-Mac Buffalo Wild Wings
04.2013 - 05.2015
- Act as a liaison between guests and restaurant team
- Prioritize workload and maintain staffing levels by utilizing provided tools such as One POS (Point of Sale) and Aspect programming
- Communicates orally and in writing to identify needs such as over time, shift changes, orders and deliveries to alleviate delays and adhere to SOP (Standard Operating Procedure)
- Use Microsoft Office, Aspect and One POS software to create sales reports that assist in tracking usage of product and payroll
- Contact vendors verbally and in writing to place, track and receive orders
- Provide training to new hourly and management personnel
- Make employee schedules
Server
V-Mac Buffalo Wild Wings
08.2012 - 04.2013
- Prioritize workload and work closely with other team members and kitchen staff to ensure restaurant is operated efficiently
- Responsible for staying updated on current menu choices, prices, specialties and communicate items effectively to guests
- Use One POS (Point of Sale) programming to enter orders, obtain revenues, issue receipts, accept payments and return change
- Provide training to new hourly personnel
Education
Diploma - Medical Assisting
ATA College
Cincinnati, Ohio06.2019
Pharmacy Technician Certification -
Craven Community College
New Bern, North Carolina05.2016
Skills
- Patient education
- Clinical assistance
- Electronic health records
- Infection control
- Specimen collection
- Chart coordination
- Communication skills
- Patient scheduling
- Medication administration
- Workflow organization
- Patient documentation
- HIPAA compliance
- Multitasking and organization
- Injection administration
- Patient care
- Medical records management
Skills
- Highly responsible, reliable, and a detail-oriented worker with administrative experience
Certification
- Basic Life Support (BLS) - American Heart Association.
- Medical Administrative Assistant Certification (CMAA) - National Healthcareer Association (NHA).
Timeline
Certified Medical Assistant
Eastern Dermatology and Pathology
07.2019 - 01.2025
Medical Assistant
The Dermatology Group
01.2019 - 05.2019
Medical Assistant/Floor Supervisor
Dermatology Associates of Coastal Carolina
10.2014 - 04.2016
Manager
V-Mac Buffalo Wild Wings
04.2013 - 05.2015
Server
V-Mac Buffalo Wild Wings
08.2012 - 04.2013
Diploma - Medical Assisting
ATA College
Pharmacy Technician Certification -
Craven Community College
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