Jacqueline Renee Whitmore
Kernersville
Summary
Dynamic customer service professional with proven remote work proficiency. Skilled in problem resolution and data analysis, dedicated to enhancing customer satisfaction and loyalty through strategic feedback implementation.
Overview
2024
2024
years of professional experience
Work History
Remote customer service
Appleone Staffing Agency(Temporary Service)
Newport News
04.2023 - 08.2023
- Analyzed customer feedback surveys to identify areas of improvement within the organization's services or products.
- Provided exceptional customer service to ensure customer satisfaction.
- Managed a multi-line telephone system efficiently while providing courteous customer service.
- Provided customer service assistance when needed by answering questions or resolving customer complaints.
- Monitored customer feedback to ensure satisfaction with product quality and service.
- Greeted customers, answered questions about rental services and vehicles.
- Greeted guests and provided customer service support.
- Provided customer service to clients by responding to inquiries and requests via phone, email, and chat.
P/T Manager
Anointedlife Inspirational Biblical Store
Newport News
08.2021 - 03.2023
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Trained employees on additional job positions to maintain coverage of roles.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Trained and supervised team members to enhance customer service skills.
- Monitored inventory levels and coordinated restocking activities efficiently.
- Performed regular price checks to ensure competitive pricing.
Sales Associate/Cashier Team Lead
Dillards Dept Store
Burlington
Education
High School Diploma -
Careers Online High School(Smart Horizon)
1280 SW 36th Ave,Suite 104 Pompano Beach FL 3306906-2026
Skills
- Customer service
- Customer service excellence
- Customer and Service-oriented
- Strong customer service
- Customer service leadership
- Customer service and assistance
- Residential customer service
- Sales and customer service
- Improving customer satisfaction
- Remote work proficiency
- Customer service analysis
- Data analysis
- Problem resolution
Custom Section 1
I Have excellent customers service skills and communiction skills,Active listening and problem solving.Professional and friendly telephone etiquette very well spoken ,strong written and verbal communication.Dependable ,fast learner.
Timeline
Remote customer service
Appleone Staffing Agency(Temporary Service)
04.2023 - 08.2023
P/T Manager
Anointedlife Inspirational Biblical Store
08.2021 - 03.2023
Sales Associate/Cashier Team Lead
Dillards Dept Store
High School Diploma -
Careers Online High School(Smart Horizon)