Jacqueline Woosley
Huntersville
Summary
Dynamic leader with extensive experience at Chick-fil-A, excelling in staff management and operational efficiency. Proven track record in enhancing productivity and customer satisfaction through effective communication and team building. Drives to show significant improvements in service delivery and employee performance.
Overview
7
7
years of professional experience
Work History
Director of Front of House/Delivery/Catering Manager
Chickfila
Fayetteville
02.2022 - Current
- Scheduling
- Looked over Labor and Productivity throughout the shift.
- Kept track of sales for each day part
- Managed employees while motivating them
- Prepared and ensured catering orders went out each day
- Assisted customers with inquiries and resolved issues promptly.
- Implemented new initiatives designed to increase efficiency and productivity within the store's operations team.
Team Leader
Defy Fayetteville
Fayetteville
03.2021 - 01.2022
- Prioritized workflow and resolved daily operational challenges to support goal achievement.
- Conducted daily and monthly audits on each team member to provide coaching on errors and areas needing improvement.
- Counted tills and change fund at the end of shifts.
- Delegated projects and distributed tasks to team members as per area of expertise.
FOH Shift Lead
Chickfila
Fayetteville
02.2020 - 02.2021
- Communicated with patrons to build personable rapport and resolve issues.
- Handled escalated complaints with swift acknowledgement, expert conflict-resolution and creative problem-solving.
- Guided staff in the absence of direct supervisors.
- Cultivated a safe and welcoming environment for guests and staff by monitoring and enforcing health and sanitation requirements.
- Counted drawers and the safe at the end of the shift.
FOH Team Member
Chickfila
Fayetteville
04.2019 - 02.2020
- Took guest's orders at the register.
- Enhanced dining experience by providing excellent customer service at all times.
- Prepared beverages and desserts for guests
Education
Bachelor of Science - Sports Management
Liberty University
Lynchburg, VA05-2026
Associate of Arts - Associate of Arts
Fayetteville Technical Community College
Fayetteville, NCHigh School Diploma -
Berean Baptist Academy
Fayetteville, NCSkills
- Multitasking
- Payroll Administration
- Timekeeping
- Cost analysis
- Cost savings
- Staff Management
- Communication
- Organizational Skills
- Staff training
- Staff development
- Team building
- Delegating Work
- Customer service
- Team leadership
- Administrative support
Hobbies and Interests
One of my main hobbies is coaching volleyball. I have coached volleyball for the past three years.
Timeline
Director of Front of House/Delivery/Catering Manager
Chickfila
02.2022 - Current
Team Leader
Defy Fayetteville
03.2021 - 01.2022
FOH Shift Lead
Chickfila
02.2020 - 02.2021
FOH Team Member
Chickfila
04.2019 - 02.2020
Bachelor of Science - Sports Management
Liberty University
Associate of Arts - Associate of Arts
Fayetteville Technical Community College
High School Diploma -
Berean Baptist Academy