Jacqueline Wilson
Waynesville
Summary
Dynamic childcare leader with a proven track record at Great Start Child Development Center, excelling in strategic planning and team development. Expert in regulatory compliance and data analysis, driving operational improvements and enhancing customer satisfaction. Committed to fostering a high-performing environment through effective staff recruitment and professional development initiatives.
Overview
16
16
years of professional experience
Work History
Director/Owner Childcare Centers
Great Start Child Development Center
Waynesville
06.2016 - Current
- Monitored industry trends to identify opportunities for expansion and innovation.
- Cultivated strong relationships with customers by responding promptly to inquiries or complaints.
- Analyzed data to inform decision-making and strategic direction.
- Facilitated professional development programs to build a high-performing team.
- Monitored progress by establishing plans, budgets and measuring results.
- Assessed employee performance against established benchmarks or targets.
- Delegated work to staff, setting priorities and goals.
- Recruited, trained, supervised, evaluated and mentored staff members.
- Prepared staff work schedules and assigned team members to specific duties.
- Partnered with staff to create professional development plans to support personal and business growth.
- Identified opportunities for improvement in operational performance metrics.
- Ensured compliance with all relevant regulations, policies and procedures.
- Monitored market conditions and competitor activities to inform business decisions.
- Enhanced customer satisfaction through the development of service improvement initiatives.
Teacher
Aspire Youth and Family
Clyde
08.2009 - 12.2015
- Met with parents and guardians to discuss students' progress and areas requiring improvement.
- Assessed student performance through tests, quizzes and other assessments.
- Enforced school rules and regulations in order to maintain an appropriate learning environment for all students.
- Managed student behavior in classroom by establishing and enforcing rules and procedures.
- Created and enforced child-based, hands-on curriculum to promote student interest and receptive learning.
- Encouraged critical thinking skills and problem solving strategies among students.
- Created lesson plans and chose supporting materials to promote positive learning experiences.
- Held conferences with parents to address questions, discuss academic progress and encourage learning goals.
- Identified and documented learning achievements by reporting outcomes, performance information and program adjustments used to boost comprehension.
- Planned field trips to enrich students' educational experiences outside of the traditional classroom setting.
- Built and strengthened positive relationships with students, parents and teaching staff.
- Monitored student behavior in classrooms, hallways, cafeteria, playgrounds.
- Maintained a safe and orderly learning environment for all students.
Education
Non Degree - Level III Admin Credentials
Haywood Community College
Clyde, NC01-2023
Master of Arts - Special Education
Western Carolina University
Cullowhee, NC05-2009
Bachelor of Science - High School Administration
Western Carolina University
Cullowhee, NC08-2003
Teaching Diploma - Teaching
Church Teachers College
Jamaica06-1996
Skills
- Regulatory compliance
- Data analysis
- Staff recruitment
- Team development
- Budget management
- Customer service
- Program development
- Conflict resolution
- Strategic planning
- Professional development
- Project management
- Staff management
- Recruitment
- Assignment delegation
- Team management
- Hiring and retention
- Business management
- Performance evaluations
- Operations oversight
Timeline
Director/Owner Childcare Centers
Great Start Child Development Center
06.2016 - Current
Teacher
Aspire Youth and Family
08.2009 - 12.2015
Non Degree - Level III Admin Credentials
Haywood Community College
Master of Arts - Special Education
Western Carolina University
Bachelor of Science - High School Administration
Western Carolina University
Teaching Diploma - Teaching
Church Teachers College
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