Jacqueline Vargas-Rufino
Durham
Summary
Disciplined worker with success in working within busy, fast-paced settings. Skilled in building positive personal and professional relationships.
Organized and motivated employee eager to work.
Overview
9
9
years of professional experience
Work History
Dispatcher
Manada Technologies
09.2023 - Current
- Managed communication between field personnel and clients to ensure timely service delivery.
- Implemented tracking systems to monitor vehicle locations and improve dispatch accuracy.
- Streamlined incident reporting procedures, enhancing response times and operational transparency.
- Maintained updated and detailed records of calls in physical and electronic database.
- Generated reports to track deliveries and maintain proper records and documentation.
- Demonstrated adaptability in evolving situations by adjusting strategies in real-time as new information became available.
- Processed invoices and payments for dispatched orders to provide proof of transaction.
- Analyzed customer feedback and provided solutions to improve customer service.
Mail Sorter
Sentech Services
03.2022 - 04.2022
- Loaded letters into automated processing equipment and maintained continuous flow when feeding letters to be sorted.
- Operated mail processing equipment and manually sorted mail.
- Weighed parcels, calculating costs based on type, total weight and final destination.
Package Handler
Fed Ex Ground
09.2021 - 03.2022
- Assisted in loading delivery trucks with prepared packages.
- Tracked parcel movement using hand-held scanners and daily production sheets to keep records accurate.
- Resolved conveyor system issues by clearing jams and blockages.
- Disposed of debris and hazardous materials properly to avoid contamination.
- Used scanners to track parcel information, condition or receipt.
Secretary
4Him Cleaning
07.2019 - 08.2021
- Maintained organized filing system of paper and electronic documents.
- Coordinated communications, taking calls, responding to emails and interfacing with clients.
- Managed multiple calendars and contacts manually.
- Produced and distributed memos, newsletters and other forms of communication.
- Created and updated spreadsheets to track and report data.
- Drafted agendas, meeting notes and other documents to enhance collaborative process.
- Processed payroll manually.
Hostess
Umami Japanese steakhouse
05.2017 - 06.2019
- Greeted guests and gathered information to seat groups or place on waitlist.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
- Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
- Collected reservation information and communicated updates to guests via mobile device or in-person.
- Resolved customer service and food-related issues to maintain guest satisfaction.
Education
High School Diploma -
City of Medicine Academy
Durham, NC05-2019
Skills
- Strong Organization Skills
- Work Ethic
- Customer Service
- Working Collaboratively
- Friendly, Positive Attitude
- Bilingual, English/Spanish
- Reliable and Trustworthy
Timeline
Dispatcher
Manada Technologies
09.2023 - Current
Mail Sorter
Sentech Services
03.2022 - 04.2022
Package Handler
Fed Ex Ground
09.2021 - 03.2022
Secretary
4Him Cleaning
07.2019 - 08.2021
Hostess
Umami Japanese steakhouse
05.2017 - 06.2019
High School Diploma -
City of Medicine Academy