Jacqueline Reyes Gonzalez
Rose Hill
Summary
I developed strong communication and teamwork skills in fast-paced, customer-focused environments. I expertise in delivering excellent customer service and maintaining organized workspaces. Seeking to transition into a new field, using these skills to contribute effectively to a new team and environment.
Overview
2
2
years of professional experience
Work History
Crew Member
McDonald's Restaurant
06.2025 - 08.2025
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
Customer Service Representative
Pizza Hut
07.2023 - 01.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Attended customers with their orders and services.
Education
High School Diploma -
James Kenan High School
Warsaw05-2025
Associate of Arts - Arts
James Sprunt Community College
Kenansville, NC05-2025
Skills
- Customer service
- Teamwork and collaboration
- Multitasking and organization
- Time management
- Self-discipline
- Order management
- Supplies monitoring and restocking
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Crew Member
McDonald's Restaurant
06.2025 - 08.2025
Customer Service Representative
Pizza Hut
07.2023 - 01.2024
High School Diploma -
James Kenan High School
Associate of Arts - Arts
James Sprunt Community College
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