Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Jacqueline Reyes Gonzalez

Rose Hill

Summary

I developed strong communication and teamwork skills in fast-paced, customer-focused environments. I expertise in delivering excellent customer service and maintaining organized workspaces. Seeking to transition into a new field, using these skills to contribute effectively to a new team and environment.

Overview

2
2
years of professional experience

Work History

Crew Member

McDonald's Restaurant
06.2025 - 08.2025
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.

Customer Service Representative

Pizza Hut
07.2023 - 01.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Attended customers with their orders and services.

Education

High School Diploma -

James Kenan High School
Warsaw
05-2025

Associate of Arts - Arts

James Sprunt Community College
Kenansville, NC
05-2025

Skills

  • Customer service
  • Teamwork and collaboration
  • Multitasking and organization
  • Time management
  • Self-discipline
  • Order management
  • Supplies monitoring and restocking

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Crew Member

McDonald's Restaurant
06.2025 - 08.2025

Customer Service Representative

Pizza Hut
07.2023 - 01.2024

High School Diploma -

James Kenan High School

Associate of Arts - Arts

James Sprunt Community College
Jacqueline Reyes Gonzalez