Jacqueline Portu Walsh
Wilmington
Summary
Organized Appointment Scheduler with a knack for managing and prioritizing tasks efficiently. Known for exceptional productivity and ability to complete scheduling duties swiftly, ensuring smooth operations. Specialize in customer service, calendar management, and conflict resolution. Excel at communication, problem-solving, and adaptability, seamlessly integrating these soft skills to enhance service delivery and client satisfaction.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Inventory Management & Service Advocate
Target
Wilmington
08.2025 - 02.2026
- Managed inventory levels to maintain product availability and ensure accuracy.
- Conducted inventory audits to identify discrepancies and implement corrective actions.
- Maintained accurate records using inventory management software and systems.
- Coordinated stock movements between storage locations and sales areas.
- Assisted in training new team members on inventory processes and procedures.
- Resolved customer issues by providing tailored solutions to enhance satisfaction.
- Assisted customers with product inquiries and service requests.
- Collaborated with team members to ensure smooth operations.
- Supported training of new staff on service standards and procedures.
Inventory & Social Media Manager
Très Bleu Boutique
Wilmington
05.2022 - 08.2025
- Managed inventory by strategically pricing and entering incoming items into Shopify, ensuring accurate product information to support seamless operations.
- Act as the primary point of contact for inventory-related inquiries from both customers and brands by providing prompt and helpful assistance.
- Collaborated with team to plan, create, and share engaging Instagram stories and ads using Canva, showcasing store's latest styles, trends, and brands to enhance online engagement.
- Develop and design daily Instagram posts to highlight new and current products while attracting audience attention.
- Ensure all products and brands are visually displayed on the store website with high-quality product shot photos and compelling product descriptions.
- Design and update website homepage monthly using Shopify and Canva to maintain a visually appealing and user-friendly online presence.
- Promoted events and pop-up ads by crafting and sending daily ad emails through Klaviyo, capturing customer interest and driving foot traffic.
- Drove sales and customer engagement by creating enticing discounts on the website for special events, sales, and holidays.
Principal Talent Acquisition Coordinator (Executives)
PPD/Thermo Fisher Scientific
Wilmington
12.2021 - 05.2022
- Generated and analyzed weekly report by showcasing all available executive positions and progress in the recruitment process.
- Collaborated with Human Resources VPs to streamline onboarding process for new executives.
- Conducted regular meetings to provide HR VPs with updates on recruitment progress for open roles.
- Developed comprehensive interview guides for executive interviewers to use during formal interviews.
- Worked with Principal Recruiter to understand expectations and requirements for each specific role and interview.
- Coordinated onboarding schedule and arranged introductory meetings for new executive hires.
- Conducted monthly check-ins with executive new hires to provide ongoing support and assistance in navigating new role.
- Organized and managed high-volume interview schedules for executive-level positions, ensuring timely candidate evaluations.
Senior Talent Acquisition Coordinator (Global Project Management)
PPD
Wilmington
04.2019 - 07.2021
- Facilitated high-volume interviews for global project management positions, streamlining candidate evaluation.
- Coordinated interviews for candidates across all levels of project management, enhancing the selection process.
- Coordinated onsite interviews for high-level candidates at PPD U.S. office locations.
- Maintained consistent communication with candidates throughout the interview process.
- Developed detailed agendas and invitations for interview teams and candidates, ensuring clarity and organization.
- Collaborated with executive assistants to create New Hire Tickets for Project Management positions.
- Organized and tracked progress of all new hires by providing assistance and information.
- Ensured exceptional candidate experience throughout the hiring process.
Talent Acquisition Coordinator (Finance, HR Labs)
PPD
Wilmington
05.2018 - 04.2019
- Coordinated high-volume interview schedules for six recruiters while conducting interviews for Associate Director level and above, streamlining hiring efforts.
- Delivered 'white-glove' support during Associate Director level and above interviews for Human Resources & Finance, enhancing candidate experience.
- Ensured consistent communication with candidates throughout interview process, fostering engagement and transparency.
- Created accurate and detail-oriented agendas and invites for interview teams and candidates.
- Collaborated frequently with executive assistants to ensure executives' availability and confirmation.
- Escorted candidates during interviews at Wilmington Headquarters to ensure smooth onboarding.
- Supported all phases of the interview process for 10 different teams.
Post Graduate Work Study Co-op (Human Resources)
Freudenberg-IT LP
Durham
01.2018 - 05.2018
- Supported hiring managers by screening applicants and evaluating qualifications, enhancing recruitment effectiveness.
- Developed and posted job advertisements on popular recruitment sites such as LinkedIn, Indeed, and D. Vinci.
- Coordinated recruitment process for internship program across local universities, increasing candidate pool and engagement.
- Managed and organized employees' paid time off and sick leave records.
- Collaborated with an immigration attorney in ensuring a compliant hiring process for non-US citizens.
- Collaborate with managers to enhance interview questions, job postings, and job descriptions.
- Supported HR team in drafting and implementing new company policies and procedures.
- Assisted in planning major company events such as Family Day, Volunteer Day, and Onsite Professional Headshots.
- Created and updated monthly company news announcements in Spanish and English for U.S. and Mexico locations, fostering internal communication.
Summer Work Study Co-op (Human Resources)
Freudenberg-IT LP
Durham
05.2017 - 08.2017
Education
Bachelor of Science - Business Administration, Spanish
University of North Carolina Wilmington
Skills
- Inventory Management
- Inventory Analysis
- Customer Relationship Management
- Project Coordination
- Cross-functional Collaboration
- Workforce Planning
- Administrative Support
- Records management
- Training Development
- Travel Coordination
- Calendar Management
- Corrective Action Plans
- Attention to detail
- Data entry
- Telephone etiquette
- Communication skills
- Staff leadership
Certification
• Microsoft Excel
• Canva
• Shopify
• Microsoft Teams
• Outlook
• Customer Service
• Klaviyo
• QuickBooks
• Canva
• Shopify
• Microsoft Teams
• Outlook
• Customer Service
• Klaviyo
• QuickBooks
Timeline
Inventory Management & Service Advocate
Target
08.2025 - 02.2026
Inventory & Social Media Manager
Très Bleu Boutique
05.2022 - 08.2025
Principal Talent Acquisition Coordinator (Executives)
PPD/Thermo Fisher Scientific
12.2021 - 05.2022
Senior Talent Acquisition Coordinator (Global Project Management)
PPD
04.2019 - 07.2021
Talent Acquisition Coordinator (Finance, HR Labs)
PPD
05.2018 - 04.2019
Post Graduate Work Study Co-op (Human Resources)
Freudenberg-IT LP
01.2018 - 05.2018
Summer Work Study Co-op (Human Resources)
Freudenberg-IT LP
05.2017 - 08.2017
Bachelor of Science - Business Administration, Spanish
University of North Carolina Wilmington