Jacqueline Lowe

Processed incoming applications for variances. Including intake review, adding to database, generating any correspondence necessary. Assisted in setting up variance hearings and preparing letters to county agencies and clients.

Prepared legal documents for variance approval.

Developed remote procedures for processing variances including changes for efficiency and streamlining

Managed correspondence and documentation, maintaining accurate records for internal and external communications.

Maintained filing systems, ensuring easy access to important information for team members.

Investigated complaints against Professional Engineers, Land Surveyors, Geologists and investigated complaints against the unlicensed practice of those professions. Including review of intake complaint forms to determine jurisdiction and evaluate evidence. Preparing letters to consumers/complainants, and written requests for documentary information from related county/city/town agencies.

Collect and organize all evidence and hire independent technical expert. Coordinate with expert to obtain any additional information in order to investigate allegations of complaint.

Verify findings of any violations of law with technical experts including what evidence support violations of law.

Prepare recommendations for disciplinary actions, i.e, recommended citation or formal disciplinary actions referred to the Office of the State Attorney General.

Prepare citations and fines, including orders of abatement to licensed persons and licensed persons and coordinate and attend appeal hearings, if necessary.

Supervised daily office operations, ensuring compliance with regulatory standards and departmental policies for licensing of Professional Engineers and Land Surveyors.

Coordinated scheduling and workflow among staff to optimize productivity and service delivery, included managing cashiering unit, mail unit, receptionists, and evaluators who reviewed and processed applications.

Developed training materials and conducted onboarding sessions for new employees, enhancing team performance.

• Attended examinations of applicants held through the state of California.

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