Jacqueline Ladd
Murphy
Summary
Attention to detail customer service enthusiastically pursuing opportunity to add immediate value to growing team. Inspired to help others and driven to apply unfailing work ethic to meet objectives. Industrious and committed with skills for multitasking and managing time well.
Overview
8
8
years of professional experience
Work History
House Cleaner
Faithful Foundation Cleaning Services
06.2023 - Current
- Delivered quality customer service to address urgent needs and cleaning requests.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Dusted picture frames and wall hangings with cloth.
- Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
Flight Attendant
Breeze-Eastern
04.2023 - 01.2024
- Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
- Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.
- Ensured safety and comfort of customers onboard aircraft.
- Assisted passengers with disabilities by providing wheelchairs and supporting throughout airport to provide excellent customer service.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Answered passenger questions and provided solutions to issues arising during flights.
- Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
- Resolved passenger conflicts and medical emergencies during flights.
Field Organizer
Republican Party Of Shelby County
08.2020 - 12.2020
- Trained effective social change leaders to run strategic campaigns by organizing news conferences, building strong coalitions, and generating grassroots support.
- Operated outreach office to recruit and lead team of canvassers to fundraise for important issues.
- Promoted understanding of voting in Calhoun County.
- Recruited and trained volunteers to handle field canvassing functions.
- Participated in strategy development and planning to grow organizing program and advance campaigns.
- Engaged with larger campaigns to build deeply collaborative partnerships.
Social Worker
Area Agency On Aging 3
02.2017 - 06.2020
- Interviewed clients, families, or groups to assess situations, limitations and issues and implement services to address needs.
- Maintained regular contact with clients by calling and visiting clients' homes.
- Helped clients develop new coping mechanisms and techniques to drive behavior modification.
- Supported clients and families with empathy and compassion during difficult times.
- Conducted home visits to assess living environment and facilitate access to necessary resources.
- Assisted clients with navigating and accessing social services such as housing and medical care.
- Advocated for clients to assure respected rights and wishes.
Education
Bachelor of Arts -
Cornerstone University
Kalamazoo, MI05-2017
Skills
- Team building
- Self motivated
- great communication skills
- Cleaning and sanitization
- Attention to detail
- Excellent customer service
Accomplishments
- Attended various trainings and workshops and was rewarded with a job promotion as a result.
- Provided exceptional service to travelers and ensured that issues were resolved quickly, resulting in an above-average performance rating.
- Demonstrated outstanding case management and dedication to clients as evidenced by repeated promotions throughout tenure.
- Competed with other homeless shelters and youth programs to win funding and successfully secure a one million dollar grant geared toward revamping the clinic's services and offerings.
Timeline
House Cleaner
Faithful Foundation Cleaning Services
06.2023 - Current
Flight Attendant
Breeze-Eastern
04.2023 - 01.2024
Field Organizer
Republican Party Of Shelby County
08.2020 - 12.2020
Social Worker
Area Agency On Aging 3
02.2017 - 06.2020
Bachelor of Arts -
Cornerstone University
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