Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Jacqueline Guzman

Charlotte

Summary

Dynamic and results-driven professional with a strong background in customer service from Dasmen Residential. Proven expertise in application processing and effective communication, enhancing tenant satisfaction. Skilled in managing documentation and fostering positive relationships, Committed to delivering exceptional service and optimizing operational efficiency.

Overview

9
9
years of professional experience

Work History

Leasing Consultant

Dasmen Residential
07.2024 - Current
  • Assisted prospective residents in selecting suitable apartment options.
  • Conducted property tours and showcased amenities to potential tenants.
  • Managed lease documentation and ensured compliance with company policies.
  • Addressed tenant inquiries and resolved issues promptly to enhance satisfaction.
  • Participated in community events to foster positive relationships with residents.
  • Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.

House Cleaner

Petoke LLC
04.2022 - 06.2024
  • Managed daily cleaning operations, ensuring high standards of cleanliness and organization in residential properties.


  • Utilized eco-friendly cleaning products and equipment to promote sustainability while maintaining client satisfaction.
  • Developed efficient cleaning schedules that optimized time management and improved workflow consistency for the team.

Receptionist

D&D Tree Service
10.2016 - 01.2021
  • Coordinated communication between departments, facilitating timely information exchange and collaboration.
  • Assisted with administrative tasks, including data entry and document filing, enhancing office organization.
  • Maintained accurate records of phone calls, supporting effective tracking and reporting.
  • Handled customer inquiries professionally, resolving issues promptly to enhance client satisfaction levels.

Education

E.E Waddell High School
Charlotte, NC
06-2011

Skills

  • Customer service
  • Customer service expertise
  • Phone and email etiquette
  • Application processing
  • Telephone and email etiquette

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Leasing Consultant

Dasmen Residential
07.2024 - Current

House Cleaner

Petoke LLC
04.2022 - 06.2024

Receptionist

D&D Tree Service
10.2016 - 01.2021

E.E Waddell High School

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Jacqueline Guzman