Jacqueline G Payne
Gates
Summary
Having spent 12 years in the customer service and delivery industry, I have attained a record of stability, professionalism and above average customer satisfaction skills. I am aggressive, energetic and hardworking with a proven record of high standards. I have proven my ability to excel in every task requested of me and to adapt quickly to any work climate. Results oriented, accomplished team leader with years of experience in customer service. I am skilled in diverse industries such as food service, retail, and food distribution. Excel in continuously changing environments requiring focused decision-making, time management, problem resolution abilities, and communication skills. Adapt at analyzing customer needs and identifying effective solutions.
Overview
13
13
years of professional experience
Work History
Sales Associate
Dollar Tree
01.2006
- Managed cashiering activities in areas of purchasing, returns, and exchanges, and enforced store policies
- Work with Management to increase product placement and advertising presence
- Demonstrated fast learning capacity, flexibility and versatile skill-set
- Assisted in training and mentoring of new employees, covering any and all duties as set by supervisors.
Customer Service Representative
Lovato Electric, Inc.
11.2015 - 2017
- Responded to customer requests for products, services, and company information.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Managed timely and effective replacement of damaged or missing products.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Customer Service Representative
Reinhart Food Service
01.2007 - 11.2015
- Daily record keeping of all aspects of sales and distribution for the purpose of scheduling/production control, tracking daily sales and profits, employee efficiency, and inventory control amounting over 250,000 dollars
- 2nd in line to Management; Multi-Unit Military account assistant
- Daily use of multi-line phones, Outlook and Microsoft applications
- Proven skills in conflict resolution and time management
- Worked closely with area sales to grow new business
- Ability to achieve any goal or task assigned to me with high customer and management satisfaction
Team Member/Shift Leader
K.F.C.
01.2003 - 01.2006
- Performed quickly and effectively in all areas of fast food preparation
- Met and exceeded expectations set by superiors
- Remarkable ability to work under pressure, in a fast paced environment while promoting outstanding customer relations
- Offered Management position in under 3 years
Education
High School Diploma - Psychology
University Of Phoenix
01-2009
General Studies/GED
Princess Anne High School
01-2006
Skills
- Conflict resolution
- Policy and procedure adherence
- Multi-tasking strength
- Positive and professional
- Problem-solving skills
- Customer service
- Account updating
- Data entry
- Administrative support
Accomplishments
Reinhart FoodService Supporting Role Award 2012
Summary of Qualifications
- 12 years in the customer service and delivery industry
- High rate of customer satisfaction
- Sales experience demonstrating a better understanding of customer needs
- 2012 Reinhart Food Service Supporting Role Award
- High level of confidentiality
- Proven record of outstanding customer service and problem solving skills
- Experience with Oracle Portal, ALPHA Systems, AS400 and many more operating systems
- Ability to work with sales and customer service departments to better understand, identify and satisfy customer needs
Accreditations
- Reinhart FoodService Supporting Role Award 2012
- “Stand-out of the Year” and “Most Friendly” Superlative recipient
Timeline
Customer Service Representative
Lovato Electric, Inc.
11.2015 - 2017
Customer Service Representative
Reinhart Food Service
01.2007 - 11.2015
Sales Associate
Dollar Tree
01.2006
Team Member/Shift Leader
K.F.C.
01.2003 - 01.2006
General Studies/GED
Princess Anne High School
High School Diploma - Psychology
University Of Phoenix