Jacqueline Delgado
Gastonia
Summary
Dynamic Financial Crimes Analyst with a strong focus on risk management and data analysis. Proven track record of conducting thorough investigations and providing strategic recommendations that enhance compliance and decision-making processes. Committed to fostering team success and advancing organizational objectives.
Overview
10
10
years of professional experience
Work History
Financial Crimes Analyst II
Truist Bank
05.2024 - Current
- Analyzed client information and transaction patterns to identify potential risks effectively.
- Collaborated with cross-functional teams to resolve KYC-related issues and improve processes.
- Provided strategic recommendations based on risk assessments to support decision-making processes.
- Performed periodic reviews and reports on merchants to comply with rules, regulations and KYC requirements.
- Reviewed new prospect KYC documents to meet requirements and determine business model risk.
- Supported KYC processes for prospective and existing customers.
- Prepared high-risk reviews with results and recommendations for customer onboarding, closure and retention.
Financial Crimes Associate
Wells Fargo & Co.
12.2021 - 03.2024
- Assisting with the alert fraud and AML workload and the monitoring for SARS patterns/activity.
- Conduct in-depth investigations into flagged transactions to determine CTR/BSA compliance.
- Maintained comprehensive documentation of investigations and findings for court proceedings.
- Use critical thinking skills to make well supported decisions when to file and not file a suspicious activity report (SARs) based on findings.
- Prepared written investigation summaries.
Senior Fraud & Claims Operations Representative
Wells Fargo & Co.
04.2017 - 12.2021
- Subject Matter Expert such as assisting with new hire training with best practices and procedures.
- Conducted QA side by side coaching sessions with peers.
- Conducted risk assessments to identify potential risk of customer impersonations and developed strategies to mitigate risk of customer profile compromise.
- Monitor and analyze risk metrics to identify emerging fraud trends and patterns in Account Takeover.
- Prepared documentation and refer cases to Identity Theft Operations (ITO) and Suspected Financial Abuse reports to government agencies.
Fraud & Claims Operations Representative
Wells Fargo & Co.
04.2016 - 04.2017
- Conducted financial investigations in a high-volume inbound call center for debit and credit products, ensuring accurate resolution of potential fraud cases.
- Reviewed customer and account activity to identify potential fraud, contacting customers on outbound calls to facilitate card closures and claims reporting.
- Monitored transactions and account activity for irregularities, escalating potential fraud cases for further investigation.
Education
Associate degree - criminology and forensic technology
ITT Technical Institute
Charlotte, NC06-2014
Skills
- Financial crime investigation
- Anti-money laundering expertise
- Fraud detection
- Suspicious Activity Reports
- Data analysis
- Risk assessment
- Trend identification
- Attention to detail
- Bilingual communication in English and Spanish
Timeline
Financial Crimes Analyst II
Truist Bank
05.2024 - Current
Financial Crimes Associate
Wells Fargo & Co.
12.2021 - 03.2024
Senior Fraud & Claims Operations Representative
Wells Fargo & Co.
04.2017 - 12.2021
Fraud & Claims Operations Representative
Wells Fargo & Co.
04.2016 - 04.2017
Associate degree - criminology and forensic technology
ITT Technical Institute