Jacoby Smith
Charlotte
Summary
Dynamic and dedicated crew member with proven expertise in customer service and food preparation at Bojangles' Famous Chicken 'n Biscuits. Recognized for exceptional multitasking abilities and maintaining high cleanliness standards, consistently enhancing customer satisfaction and operational efficiency in fast-paced environments. Skilled in cash handling and inventory management, ensuring seamless service delivery.
Overview
6
6
years of professional experience
Work History
Crew Member
Bojangles' Famous Chicken 'n Biscuits
09.2023 - Current
- Resolved customer inquiries and concerns promptly and courteously.
- Engaged with customers to promote menu items and specials effectively.
- Maintained accurate inventory levels and restocked supplies as needed.
- Adhered to company policies and procedures during daily operations.
- Worked well with teammates and accepted coaching from management team.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Took orders, prepared meals, and collected payments.
- Worked front counter, drive-thru and other areas.
- Collaborated with team to ensure efficient order fulfillment.
- Assisted in food preparation while following safety guidelines.
- Operated kitchen equipment and maintained cleanliness standards.
- Provided exceptional customer service in fast-paced environment.
- Loaded dishwasher with china and thoroughly hand-washed dishes, pans and utensils to tidy up serving line.
- Delivered exceptional service as illustrated through multiple positive Yelp reviews.
- Observed customer purchases in line and differentiated between standard portions.
- Backed up servers by setting up trays and completing some food deliveries.
- Reconciled receipt totals, cash and credit payments to address shortages.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Prepared salads, soups and sandwiches for customers.
- Prepared recipe ingredients by washing, peeling, cutting, and measuring.
- Brewed coffee and tea and changed out drink station syrups.
- Documented customer orders and conveyed special requests to kitchen staff.
- Replenished serving stations with fresh food and cleaned up spills.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
Crew Member
McDonald's
01.2020 - 06.2020
- Provided exceptional customer service in fast-paced environment.
- Operated kitchen equipment and maintained cleanliness standards.
- Assisted in food preparation while following safety guidelines.
- Collaborated with team to ensure efficient order fulfillment.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Adhered to company policies and procedures during daily operations.
- Maintained accurate inventory levels and restocked supplies as needed.
Education
High School Diploma -
Hillside High School
Durham, NCSkills
- Customer service
- Order taking
- Food preparation
- Cash handling
- Inventory management
- Multitasking
- Team collaboration
- Kitchen equipment operation
- Safety compliance
- Quality assurance
- Cleanliness standards
- Payment reconciliation
Languages
English
Full Professional
Timeline
Crew Member
Bojangles' Famous Chicken 'n Biscuits
09.2023 - Current
Crew Member
McDonald's
01.2020 - 06.2020
High School Diploma -
Hillside High School