Jacob Moran
Charlotte
Summary
Results oriented retail manager and sales representative with a successful track record in overseeing day-to-day operations and leading high performing sales teams. Experienced in fostering a positive work environment and building rapport with customers. Recognized for achieving outstanding sales results while prioritizing customer experience.
Overview
9
9
years of professional experience
Work History
Sales Representative
T-Mobile
06.2024 - 02.2025
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Streamlined sales process, reducing time from lead to close.
- Generated additional sales opportunities with upselling and cross-selling techniques.
Retail Store Manager
T-Mobile by Arch Telecom
10.2022 - 06.2024
- Proficiently manage the day-to-day affairs of a retail store ensuring an elevated level of customer satisfaction and operational excellence through effective oversight
- Take charge of comprehensive responsibilities including inventory management, scheduling, interviewing job applicants, sales coach and development
- Consistently achieve and exceed sales quotas by implementing strategic plans and showcasing strong team leadership skills, contributing to the sustained success of the retail store within a competitive market
Sales Representative
T-Mobile by Arch Telecom
04.2022 - 10.2022
- Achieved outstanding sales results by surpassing set targets, showcasing exceptional sales skills and a proven track record of exceeding performance expectations
- Delivered exemplary customer service, promptly addressing inquiries to ensure a positive and satisfactory customer experience
- Developed and maintained relationships with customers to ensure repeat business and referrals
Baker
Publix Supermarkets
07.2021 - 04.2022
- Consistently produced high-quality products that exceeded customer expectations
- Maintained high standards of hygiene and cleanliness in the kitchen to comply with health and safety regulations
- Stocked, prepped, and cleaned bakery to complete daily opening and closing duties
- Trained new staff on proper baking methods and use of equipment
Customer Service Desk Associate
Publix Supermarkets
11.2015 - 07.2021
- Performed daily opening and closing duties including cashing out registers and balancing cash drawers
- Utilized effective communication skills to ensure that customers felt heard and understood throughout their experience at the service desk
- Managed multiple tasks simultaneously while maintaining focus on providing outstanding customer service
Education
High School Diploma -
Marvin Ridge High School
06.2019
Skills
- Retail Management
- Sales Coaching
- Inventory Management
- Quota Achievement
- Shift Scheduling
- Communication Skills
- Customer relationship building
Timeline
Sales Representative
T-Mobile
06.2024 - 02.2025
Retail Store Manager
T-Mobile by Arch Telecom
10.2022 - 06.2024
Sales Representative
T-Mobile by Arch Telecom
04.2022 - 10.2022
Baker
Publix Supermarkets
07.2021 - 04.2022
Customer Service Desk Associate
Publix Supermarkets
11.2015 - 07.2021
High School Diploma -
Marvin Ridge High School
Similar Profiles
David M. FullerDavid M. Fuller
Reporting and Analytics Manager at T-MobileReporting and Analytics Manager at T-Mobile
Marcos MoralesMarcos Morales
Customer Service Representative at T-mobileCustomer Service Representative at T-mobile
Ashaley SifuentezAshaley Sifuentez
Sales Associate at T-MobileSales Associate at T-Mobile