Jacob Travis
Waxhaw
Summary
Dynamic professional with a proven track record at the US National Whitewater Rafting Center, excelling in customer service and safety education. Recognized for enhancing guest experiences through meticulous planning and effective communication. Skilled in teamwork and problem-solving, fostering a supportive environment that encourages individual growth and repeat business.
Overview
3
3
years of professional experience
Work History
Adventure Guide
US National Whitewater Rafting Center
06.2025 - 08.2025
- Increased repeat business through outstanding customer service and attention to detail in planning memorable adventures.
- Delivered effective safety debriefings to guests to promote safe environment.
- Assisted with adventure education trip preparation by rigging and preparing, and planning routes.
- Offered physically and emotionally safe and supportive environment for education, cooperation and fun utilizing hands-on activities to foster individual growth.
Sales Associate
BootBarn
01.2023 - 08.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
Education
Associate of Applied Science - Communications
University of North Carolina At Wilmington
Wilmington, NC12-2026
Skills
- Basic orienteering
- Teamwork
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Cleaning and sanitizing
- Multitasking
Timeline
Adventure Guide
US National Whitewater Rafting Center
06.2025 - 08.2025
Sales Associate
BootBarn
01.2023 - 08.2024
Associate of Applied Science - Communications
University of North Carolina At Wilmington
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