Jacob Thomas
Kings Mountain
Summary
Dynamic Team Leader at Quiquetex LLC with a proven track record in employee training and project management. Expert in conflict resolution and data analysis, I foster a collaborative environment that drives performance improvement. Successfully mentored teams, enhancing productivity and ensuring safety compliance across all operations.
Overview
11
11
years of professional experience
Work History
Team Leader
Quiquetex LLC
Grover
09.2024 - Current
- Created training materials and conducted group trainings on new processes or procedures.
- Provided coaching and feedback on employee performance, encouraging professional development.
- Established clear expectations for employees, providing guidance when needed.
- Developed strategies for problem solving and conflict resolution among team members.
- Assisted with recruitment efforts by interviewing potential candidates and providing input on hiring decisions.
- Conducted regular performance reviews to assess individual team member progress.
- Ensured compliance with all safety regulations in the workplace.
- Held weekly staff meetings to review project updates, discuss issues, and brainstorm solutions.
- Collaborated with other departments to ensure alignment of goals across teams.
- Monitored daily workflow to ensure adherence to established policies and procedures.
- Analyzed data from various sources to identify areas of improvement in the department's operations.
- Coordinated team activities and delegated tasks to ensure efficient completion of projects.
- Participated in regular meetings with senior leadership to provide updates on team progress.
- Maintained a positive work environment that promoted collaboration between team members.
- Kept work areas clean, neat and free of safety hazards to maximize efficiency.
- Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries.
- Assigned projects and distributed tasks to team members as per area of expertise.
- Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
Owner/Operator
Queenmen LLC
Kings Mountain
01.2019 - Current
- Conducted market research to understand customer needs and preferences.
- Maintained knowledge base of current industry trends and emerging technologies.
- Advised on technical solutions that align with product objectives.
- Provided training and support for users as needed throughout the product lifecycle.
- Implemented corrective action plans when necessary due to unexpected delays or obstacles encountered during construction activities.
- Managed subcontractors throughout the duration of each project, ensuring tasks were completed in a timely manner.
- Resolved any problems encountered during the course of construction work.
- Monitored progress against established timelines for each project to ensure deadlines are met.
- Assisted in the preparation of construction contracts and agreements, ensuring accuracy and compliance with applicable laws.
- Developed detailed plans for projects based on customer needs and expectations.
- Performed regular inspections to ensure quality control standards were being met throughout the project life cycle.
- Kept clients informed about progress status updates throughout the entire process.
- Evaluated existing structures for repair or replacement options.
- Analyzed bids from subcontractors prior to awarding contracts in order to obtain best value services.
- Coordinated with vendors to ensure timely delivery of materials needed for projects.
- Identified potential issues or risks that could impact the successful completion of projects.
- Reviewed and interpreted blueprints, specifications, and other technical documents to ensure accurate project execution.
- Maintained records of all costs associated with each project, including labor expenses, material costs, equipment rentals.
- Ensured safety protocols were being followed at all times by employees and subcontractors on site.
- Developed innovative solutions to challenging construction problems.
- Coordinated with suppliers to procure necessary materials for projects within budget constraints.
- Provided guidance and training to new team members as needed in order to meet performance goals.
- Hired and managed subcontractors to perform electrical and plumbing installations.
- Established work, budgets, and construction timelines to manage and plan projects.
- Renovated and produced physical structures to meet timeline and budgetary constraints.
- Managed projects with large labor, equipment, and material budgets.
Lead Construction Laborer
Castleguard LLC
Charlotte
08.2017 - 01.2019
- Analyzed bids from subcontractors prior to awarding contracts in order to obtain best value services.
- Provided guidance and training to new team members as needed in order to meet performance goals.
- Developed innovative solutions to challenging construction problems.
- Implemented corrective action plans when necessary due to unexpected delays or obstacles encountered during construction activities.
- Ensured safety protocols were being followed at all times by employees and subcontractors on site.
- Developed detailed plans for projects based on customer needs and expectations.
- Maintained records of all costs associated with each project, including labor expenses, material costs, equipment rentals.
- Resolved any problems encountered during the course of construction work.
- Kept clients informed about progress status updates throughout the entire process.
- Monitored progress against established timelines for each project to ensure deadlines are met.
- Reviewed and interpreted blueprints, specifications, and other technical documents to ensure accurate project execution.
- Coordinated with suppliers to procure necessary materials for projects within budget constraints.
- Renovated and produced physical structures to meet timeline and budgetary constraints.
- Minimized waste and negotiated supplier purchases to reduce expenses and maintain cost-effectiveness.
- Managed projects with large labor, equipment, and material budgets.
- Applied changes requested by designers, owners, or inspectors to optimize work.
Fiber Optic Technician
Onepath for googlr fiber
Charlotte
02.2016 - 11.2016
- Developed, implemented and maintained a comprehensive preventive maintenance program for all fiber optic equipment.
- Provided technical support in resolving complex installation issues with existing or new fiber optic systems.
- Conducted system tests, inspections and troubleshooting to ensure optimal performance of the network.
- Maintained records of work done on each project including time spent, materials used.
- Created detailed plans outlining how a particular job should be completed within established guidelines.
- Assisted in the design of new networks as well as improved configurations for existing networks.
- Monitored and responded promptly to customer inquiries related to fiber optic services.
- Trained personnel on proper use of tools and techniques involved in handling fiber optics systems.
- Documented any problems encountered during the course of a job and provided recommendations for corrective action.
- Supervised junior technicians in their tasks such as cable installation, splicing and termination.
- Performed splicing and termination of fiber optic cables according to industry standards.
- Managed projects from inception through completion including budgeting, scheduling, testing and documentation.
- Analyzed results from various tests conducted on the network infrastructure to identify areas needing improvement.
- Developed test cases based on user stories and requirements documents and ensured they are up-to-date at all times.
- Ensured that all projects adhere to company standards and industry regulations regarding quality assurance practices.
- Analyzed existing systems for potential areas of improvement.
- Created detailed bug reports with steps to reproduce the issue along with screenshots.
- Participated in design reviews and code reviews to ensure compliance with established coding guidelines and standards.
- Developed and implemented test plans, strategies, and processes to ensure quality assurance of products.
- Identified opportunities for improving the efficiency of the QA process through automation or other means.
Cable Installation Technician
ACI
Charlotte
02.2014 - 09.2016
- Participated in team meetings to discuss project progress and upcoming tasks.
- Prepared detailed reports on completed projects for management review.
- Assisted customers with technical support for cable connections and TV programming.
- Tested newly installed cables using specialized testing devices like tone generators or multimeters.
- Resolved issues related to faulty connections or poor signal strength.
- Organized work areas after completion of each job ensuring a clean environment.
- Provided technical support to customers regarding their cable services during installations and maintenance visits.
- Developed solutions for difficult wiring configurations at customer sites.
- Ensured network connectivity by testing cables using various tools such as multi-meters and signal level meters.
- Conducted site surveys to determine the best placement for new cables and equipment.
- Maintained accurate records of all installed cables and equipment in customer locations.
- Repaired damaged cables caused by weather conditions or improper handling.
- Trained junior technicians on proper installation techniques for various types of cabling.
- Followed safety protocols while working with ladders or climbing poles when installing aerial lines.
- Performed installation and troubleshooting of cable systems including coax, fiber optics, and other types of cabling.
- Coordinated with vendors to order necessary parts or supplies needed for installation projects.
- Configured IP addresses on routers or modems according to customer requirements.
Education
GED -
Gaston College
Dallas, NC11-2013
Skills
- Employee training
- Project management
- Data analysis
- Team building
- Conflict resolution
- Performance evaluation
- Safety compliance
- Customer service
- Process improvement
- Problem solving
- Workforce planning
- Technical support
- Recruitment support
- Effective communication
- Task delegation
- Daily workflow improvement
- Goal setting
- Team supervision
- Issue resolution
- SOP adherence
- Safety processes and procedures
- Strategic planning
- Overseeing daily activities
- Risk management
- Complaint resolution
- Workflow management
- Overtime management
- Giving constructive feedback
- Verbal and written communication
- Leading team meetings
- Shift scheduling
- SMART goals
- Team motivation
- Analytical thinking
- Team assessment
- Staff education and training
- Staff training
- Client service
- Sales expertise
- Influencing skills
- Mentoring
- Deadline management
- Evaluating employee work
- Attention to detail
- Feedback delivery
- Performance evaluations
- Documentation and reporting
- Performance improvement
- Leadership
- Relationship building
- Meeting facilitation
- Flexible schedule
- People management
- Safety
- Coaching and mentoring
- Problem-solving
- Work Planning and Prioritization
- Change management
- Quality improvement
- Teamwork and collaboration
- Team Check-ins
- Work planning
- Business analysis
- Account management
Timeline
Team Leader
Quiquetex LLC
09.2024 - Current
Owner/Operator
Queenmen LLC
01.2019 - Current
Lead Construction Laborer
Castleguard LLC
08.2017 - 01.2019
Fiber Optic Technician
Onepath for googlr fiber
02.2016 - 11.2016
Cable Installation Technician
ACI
02.2014 - 09.2016
GED -
Gaston College
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