Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jacob Smotherman

Fayetteville

Summary

Accomplished project management with expertise in process optimization and time management. Skilled in analyzing performance data to identify trends, streamline operations, and ensure adherence to safety protocols, driving significant improvements in service delivery. Goal-Oriented professional, known for reliability, and adaptability with a swift capacity to learn and apply new skills.

Overview

15
15
years of professional experience

Work History

Field Service Specialist

G&W Equipment
Raleigh
04.2021 - Current
  • Proactive Process and Maintenance improvements
  • Project execution, including trends, and key performance indicators.
  • Streamlined equipment maintenance processes, resulting in reduced downtime, and improved efficiency.
  • Analyzed equipment performance data, leading to targeted interventions that enhanced reliability and customer satisfaction.
  • Lead troubleshooting and repair of facility equipment including forklifts and aerial equipment.
  • Maintained and monitored safety protocols to reduce possible injuries.

Team Leader Field Services

Carolina Handling
Wendell
06.2015 - 04.2021
  • Led the largest team within North Carolina, from Dunn, NC, to Florence, SC.
  • Analyzed workflow data to identify and train technicians on efficiency, execution, communication, and building relationships.
  • Coached technicians through communication and one-on-one environments.
  • Trained technicians in process applications, fostering communication, and leadership skills.
  • Implemented Lean Six Sigma methodologies that resulted in noticeable gains in operational efficiency.
  • Installation and monitoring HMI systems, SCADA, identifying inefficiencies, and delivering solutions that improved productivity.
  • Developed data tracking to increase and promote accountability within the team.

Site Manager

Transource Mack Trucks
Fayetteville
01.2015 - 06.2015
  • Managed logistics hub maintenance operations, ensuring timely, and cost-effective fleet maintenance, and resource procurement.
  • Optimized scheduling, achieving consistent KPI targets, and budget adherence.
  • Coordinated team efforts, fostering collaboration, and problem solving.
  • Streamlined processes, enhancing efficiency, and operational effectiveness.
  • Analyzed maintenance schedules to enhance fleet performance.
  • maintained precise records of equipment performance and maintenance activities supporting informed decision making and compliance with KPI's.

Deputy Project Manager

Ranger-Land Systems
Bagram Air Base
01.2011 - 02.2013
  • Assessed logistical needs for travel and flyaway missions, optimized personnel deployment, and inventory management to minimize delays, and improve efficiency and response times.
  • Designed and implemented comprehensive training programs for military personnel on fire suppression systems, improving operational safety by more than 75%.
  • Organized partnerships with cross-functional teams to facilitate fire suppression checks to improve personnel safety, and create accountability across all sites.
  • Coordinated complex logistics for personnel and inventory, ensuring mission success.
  • Created team development through mentorships and training programs creating a cohesive work environment focused on mission success and safety protocols.
  • Managed Ft. Bragg site as direct company contact for all Fire Suppression systems on base. Supplied remote sites at 5 other bases across the United States.

Education

IT - ITF+ Certification

CompTIA
North Carolina
04-2025

Certification - Project Management CAPM

Project Management Institute
North Carolina
12-2024

Green Belt - Lean Six Sigma

Council For Six Sigma
North Carolina
12-2024

High School Diploma -

Fayetteville Technical Community College
Fayetteville, NC
05-1999

Skills

  • Project management
  • Lean Six Sigma
  • Process improvement
  • Team leadership
  • Field operations
  • Prioritization and time management
  • Team supervision
  • Mechanical background
  • Equipment oversight
  • Electrical troubleshooting
  • Workflow management
  • Quality assurance

Timeline

Field Service Specialist

G&W Equipment
04.2021 - Current

Team Leader Field Services

Carolina Handling
06.2015 - 04.2021

Site Manager

Transource Mack Trucks
01.2015 - 06.2015

Deputy Project Manager

Ranger-Land Systems
01.2011 - 02.2013

IT - ITF+ Certification

CompTIA

Certification - Project Management CAPM

Project Management Institute

Green Belt - Lean Six Sigma

Council For Six Sigma

High School Diploma -

Fayetteville Technical Community College

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Jacob Smotherman