Summary
Overview
Work History
Education
Skills
Timeline
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Jacob Richards

Fayetteville

Summary

Dynamic Lead Service Technician at BT Energy with expertise in mechanical troubleshooting and exceptional customer service. Proven track record of enhancing team productivity and improving client satisfaction through innovative solutions and strong relationship management. Skilled in installation and repair, with a commitment to safety and compliance in all operations.

Overview

2
2
years of professional experience

Work History

Lead Service Technician

BT Energy
08.2023 - Current
  • Working hands on daily with varieties of regulators, varying from TR9, B4, B34, B66, B39, Y4, Maxitrol, as well as building and setting up those varieties for optimal working performance.
  • Obtaining general knowledge of gas piping sizing for efficient gas flow and sufficient usage of LP appliances.
  • Exceptional knowledge on converting stove stops, hot water heaters, etc. From NG to LP when work orders calling for such were dispatched
  • Organizing and implementing work orders to distribute out to technician teams while Service Manager was out of the office.
  • CSST and Polypipe installation and trouble shooting.
  • Computer knowledge of looking up customer accounts and translating account information onto work order
  • Installing LP gas line and fittings in the most cosmetically appeasing ways for optimal customer satisfaction
  • Provided exceptional customer service by clearly communicating timelines, expectations, and results throughout the entire service process.
  • Led troubleshooting efforts for urgent issues requiring immediate resolution while maintaining clear communication lines with affected parties.
  • Enhanced team productivity, conducting thorough training sessions for new technicians.
  • Improved customer satisfaction by promptly addressing service requests and providing knowledgeable support.
  • Contributed to the growth of the service department by identifying opportunities for process improvement and implementing innovative solutions.
  • Maintained detailed records of all service activities, facilitating easy tracking of work history and warranty information for clients.
  • Developed strong relationships with clients due to consistent reliability, professionalism, and attention to detail during all interactions.
  • Maintained accurate records of service calls and customer interactions for training and accountability purposes.

Education

High School Diploma -

Pine Forest High School
Fayetteville, NC
2013

Skills

  • Lockout and tagout procedures
  • Pipefitting
  • Pump maintenance
  • Mechanical troubleshooting
  • Diagnostic skills
  • Confined space entry
  • Data analysis
  • Codes compliance
  • Energy management
  • Generator maintenance
  • Work order processing
  • First aid and CPR
  • Customer service
  • Work with minimal supervision
  • Attention to detail
  • Flexible and adaptable
  • Punctual and reliable
  • Installation and repair
  • Troubleshooting skills
  • Verbal and written communication
  • Valid Driver's license
  • Power tool proficiency
  • Hand tool expertise
  • Professional and courteous
  • Client relationship management
  • Customer relationship management
  • Analytical thinking
  • Service reports
  • Documentation and reporting

Timeline

Lead Service Technician

BT Energy
08.2023 - Current

High School Diploma -

Pine Forest High School

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Jacob Richards