Jacob Poole
Elon
Summary
Reliable Delivery Assistant known for high productivity and efficiency in task completion. Skilled in inventory management, and customer service, ensuring timely and accurate deliveries. Excel in communication, problem-solving, and time management, contributing to smooth operational flow and enhanced customer satisfaction.
Overview
6
6
years of professional experience
2025
2025
years of post-secondary education
1
1
Certification
Work History
Delivery Assistant
Sheetz Distribution Center
Burlington
10.2024 - Current
- Assisted in loading and unloading delivery trucks efficiently.
- Organized inventory items to maintain an orderly warehouse environment.
- Prepared orders for distribution according to operational guidelines.
- Collaborated with team members to ensure timely deliveries to customers.
- Utilized handheld scanners to track inventory movement and updates.
- Maintained a clean and safe workspace following safety protocols.
- Communicated effectively with drivers regarding delivery schedules and routes.
- Received instructions from supervisor about daily assignments.
- Notified supervisors if any problems occurred during the course of a shift.
- Loaded, unloaded, prepared, inspected and operated delivery vehicle.
Consumer Service Representative
Ferrara’s Taps and Apps pizza and pasta
Burlington
06.2020 - 10.2024
- Assisted customers with menu selections and dietary inquiries.
- Processed customer orders efficiently using point-of-sale systems.
- Resolved customer complaints and provided effective solutions promptly.
- I can communicate with clarity and understanding.
- Maintained cleanliness and organization of dining and service areas.
- Trained new staff on customer service protocols and procedures.
- Identified consumer needs, clarified information and researched issues to provide alternative solutions.
- Responded to customer inquiries via phone, email and chat.
Education
Western Alamance High School
Elon, NCSkills
- Inventory management
- Order preparation
- Vehicle operation
- Delivery scheduling
- Communication skills
- Welding skills
- Automotive repairs
Certification
- Oxy-acetylene cutting certification
- Serve safe
- Safety Equipment/ PPE certification, Hot works and fire prevention
Timeline
Delivery Assistant
Sheetz Distribution Center
10.2024 - Current
Consumer Service Representative
Ferrara’s Taps and Apps pizza and pasta
06.2020 - 10.2024
Western Alamance High School