Jacob Morningstar
Waxhaw
Summary
Dynamic and dedicated professional with experience at Planet Fitness Gym, excelling in guest relations and problem-solving. Proven ability to enhance customer satisfaction through effective communication and time management. Skilled in creating engaging environments, as demonstrated while organizing activities at Morrison YMCA, ensuring safety and fostering teamwork among campers.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Front Desk Associate
Planet Fitness Gym
09.2025 - Current
- Welcomed guests, providing exceptional customer service and maintaining a friendly atmosphere.
- Managed multi-line phone system, directing calls efficiently to appropriate departments.
- Assisted with check-in and check-out processes, ensuring smooth operations for guests.
- Handled guest inquiries and resolved complaints promptly to enhance satisfaction.
Sports Camp Counselor
Morrison YMCA
06.2024 - 08.2024
- Assisted in planning and organizing daily camp activities for children.
- Facilitated team-building exercises to enhance campers' social skills and cooperation.
- Monitored camper safety and well-being during outdoor and indoor activities.
- Collaborated with fellow counselors to create engaging programming for diverse age groups.
Education
Bachelor of Science - Aerospace Engineering
University of Tennessee
Knoxville, TN05-2028
Skills
- Time management
- Problem-solving skills
- Listening skills
- Guest relations
Accomplishments
- University of Tennessee Lunabotics club engineer.
- Full drivetrain rebuild on a 2002 Tahoe, along with body and paint work.
- North Carolina track finalist in 200m dash.
Certification
- PCEP (Certified entry level programmer in Python)
Languages
English
Native or Bilingual
Spanish
Elementary
Timeline
Front Desk Associate
Planet Fitness Gym
09.2025 - Current
Sports Camp Counselor
Morrison YMCA
06.2024 - 08.2024
Bachelor of Science - Aerospace Engineering
University of Tennessee
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