Jacob Markley
Summerfield
Summary
Dynamic bilingual professional with a rich background in behavioral health and therapy, including a pivotal role at Greenbrook TMS. Leveraged empathy and multicultural competence to enhance patient care and outcomes. Expert in clinical documentation and substance abuse awareness, significantly improving treatment plans and patient progress. Proven track record in fostering family engagement and promoting self-care.
Overview
7
7
years of professional experience
Work History
Regional Behavioral Mental Health Technician
Greenbrook TMS
06.2023 - Current
- Provided crisis intervention and de-escalation techniques for patients experiencing emotional distress or exhibiting aggressive behaviors.
- Developed and maintained positive relationships with clients to create safe and supportive environment.
- Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
- Maintained detailed records of patient interactions, ensuring accurate documentation for future reference.
- Educated patients on coping strategies and self-help techniques to better manage their mental health symptoms.
- Monitored patients'' progress, documenting changes in behavior and updating treatment plans accordingly.
- Promoted a safe, therapeutic environment by enforcing facility policies and maintaining patient confidentiality at all times.
Frozen Food Lead
Earth Fare
03.2020 - 06.2023
- Participated in weekly meetings with store management to discuss sales performance, upcoming promotions, operational challenges, and improvement opportunities within the frozen food department.
- Optimized ordering processes by analyzing sales trends and seasonal demand fluctuations for accurate forecasting.
- Streamlined inventory management by implementing efficient organization techniques for easy access to products.
- Reduced waste by closely monitoring stock levels, expiration dates, and rotating products as necessary.
Therapy Assistant
Fellowship Hall
08.2017 - 03.2020
- Facilitated group therapy sessions to enhance social skills development and boost patient confidence levels.
- Conducted initial assessments alongside supervising therapists to establish baseline data for crafting customized therapy plans.
- Improved patient progress by implementing and tailoring therapy plans under the supervision of licensed therapists.
- Ensured a safe treatment environment by maintaining clean equipment and following infection control protocols.
Education
Bachelor of Arts - Psychology
University of North Carolina At Greensboro
Greensboro, NC05-2017
Skills
- Bilingual in English and Spanish
- Extra coursework and NASM degree in Exercise Physiology
- Part- time taught at GTCC
- Substance abuse awareness
- Empathy development
- Multicultural competence
- Medication administration
- Clinical documentation
- Family engagement
- Family relations
- Self-care promotion
- Anxiety management
- Narcissistic personality disorder insights
Languages
Spanish
Professional Working
Timeline
Regional Behavioral Mental Health Technician
Greenbrook TMS
06.2023 - Current
Frozen Food Lead
Earth Fare
03.2020 - 06.2023
Therapy Assistant
Fellowship Hall
08.2017 - 03.2020
Bachelor of Arts - Psychology
University of North Carolina At Greensboro
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