Jacob Hoffman
Kinston,NC
Summary
Throughout my careers In life I have strived to make myself renowned for being able, competent, and competitive. My greatest achievement, which is constantly being gained and improved on, is my ability to always adapt, learn, integrate, and improve from the experiences, success or failure. It is my ability to strive In the environment that is provided to me in a workplace, and be able to thrive in the position I’ll be in.
Overview
10
10
years of professional experience
Work History
Correctional Officer
Greene Correctional
03.2022 - Current
- Monitored inmate behavior to ensure safety and adherence to facility rules.
- Conducted regular inspections of cells and common areas for contraband or safety hazards.
- Assisted in managing inmate movement during recreation, meals, and visits.
- Collaborated with team members to implement emergency response procedures effectively.
- Enforced security protocols while maintaining a professional demeanor with inmates and staff.
- Maintained accurate records of inmate interactions and daily activities for reporting purposes.
- Participated in training sessions on conflict resolution and crisis intervention techniques.
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Conducted routine and emergency head counts.
- Assisted in the training of new correctional officers, providing guidance on best practices and procedures.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Collaborated with fellow officers to maintain a secure environment for staff, visitors, and inmates.
- Maintained accurate records of inmate incidents or infractions using electronic databases or written logs as required.
- Tracked inmates through head counts, visitor logs, and scheduled activities.
- Improved communication between staff members by participating in daily briefings and sharing critical information about inmate activities.
- Ensured compliance with all applicable federal, state, and local laws, regulations, and policies governing correctional facilities.
- Contributed to a positive work culture among colleagues by utilizing effective communication skills both verbally and in writing.
- Demonstrated cultural sensitivity when interacting with diverse populations within the correctional setting, promoting an inclusive environment for all individuals present.
- Supported mental health initiatives for inmates by connecting them with appropriate resources and services within the facility.
- Enhanced staff training programs, leading to improved operational standards.
- Streamlined inmate check-in and processing, increasing efficiency.
- Bolstered team morale and cooperation through effective leadership and communication.
Food Service Manager
Bell American Group LLC
08.2018 - 01.2022
- Managed daily operations of food service, ensuring adherence to health and safety standards.
- Trained and supervised staff on effective food preparation techniques and customer service protocols.
- Streamlined inventory management processes, reducing waste and improving supply chain efficiency.
- Developed and implemented menus aligned with seasonal ingredients and dietary needs of clientele.
- Oversaw budgeting processes, ensuring cost-effective purchasing while maintaining quality standards.
- Conducted regular performance evaluations, providing constructive feedback to enhance team productivity.
- Analyzed customer feedback to drive improvements in service delivery and overall dining experience.
- Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
- Tracked food production levels, meal counts, and supply costs.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Controlled labor hours and inventory costs through hands-on management and proactive changes.
- Reviewed and approved employee schedules and timesheets.
- Addressed and resolved customer service issues to establish trust and increase satisfaction.
- Promoted a positive work environment by fostering open communication among team members and resolving conflicts effectively.
- Upheld company policies consistently across all areas of operation while remaining flexible enough to address unique situations as they arose within the workplace setting.
- Oversaw training of more than 30 team members.
- Increased table turnover rates during peak hours, optimizing seating arrangements and reservation scheduling.
- Improved operational efficiency, introducing standardized procedures for order preparation and delivery.
- Sustained clean and welcoming dining environment, overseeing daily cleaning routines and periodic renovations.
- Improved team morale and reduced turnover by developing comprehensive training program for new hires.
Pre-Loader
UPS Freight
10.2017 - 12.2021
- Operated conveyor systems to ensure efficient loading of freight and materials.
- Coordinated with team members to streamline preloading processes and enhance workflow efficiency.
- Inspected cargo for damage and verified accuracy against shipping paperwork.
- Trained new employees on safe loading practices and equipment operation protocols.
- Monitored inventory levels to maintain optimal stock availability during peak hours.
- Implemented safety measures to reduce workplace incidents and improve compliance standards.
- Maintained up-to-date knowledge of company policies, procedures, and industry best practices for optimal job performance.
- Fostered teamwork among preloaders through open communication channels, resulting in a more cohesive work environment.
- Contributed to a positive work environment by proactively assisting colleagues during high-volume periods.
- Minimized damaged goods by implementing careful handling techniques and following packaging guidelines.
- Supported training initiatives for new hires, sharing expertise in preloading procedures and workplace safety protocols.
Floor Associate
Jackson’s IGA
07.2016 - 01.2017
- Oversaw daily operations, ensuring adherence to safety and quality standards.
- Trained new associates on product knowledge and customer service protocols.
- Managed inventory levels, conducting regular audits to maintain accuracy.
- Streamlined floor processes, enhancing efficiency in merchandise presentation.
- Collaborated with team members to optimize workflow during peak hours.
- Resolved customer inquiries promptly, improving overall satisfaction ratings.
- Assisted coworkers when needed to ensure all tasks were completed efficiently, fostering teamwork within the store environment.
- Maintained store cleanliness, ensuring a welcoming environment for customers and improving overall shopping experience.
- Informed customers of current store promotions to encourage additional sales purchases.
- Assisted in inventory management, accurately tracking stock levels and aiding in restocking efforts for seamless replenishment of merchandise.
- Processed transactions efficiently at checkout, ensuring accurate pricing and promoting a positive image of the store brand.
Education
High School Diploma -
South Lenoir High School
Deep Run, NC06.2018
Graduate Certificate - Project Management
Coursera
N/A11.2022
Certificate - Data Analysis
Coursera
N/A04.2025
Skills
- Inmate monitoring
- Security enforcement
- Crisis intervention
- Conflict resolution
- Record keeping
- Safety compliance
- Team collaboration
- Training and development
- Communication skills
- Cultural sensitivity
- Incident reporting
- Inventory management
- Customer service enhancement
- Operational efficiency
- Leadership abilities
- Compliance adherence
- Staff supervision
- Process optimization
- Conflict resolution skills
- Policy enforcement
- Observation
- Surveillance
- Integrity maintenance
- Negotiation
- Continuing education
- Work detail oversight
- Incident prevention
- Occupational hazards and safety precautions
Timeline
Correctional Officer
Greene Correctional
03.2022 - Current
Food Service Manager
Bell American Group LLC
08.2018 - 01.2022
Pre-Loader
UPS Freight
10.2017 - 12.2021
Floor Associate
Jackson’s IGA
07.2016 - 01.2017
High School Diploma -
South Lenoir High School
Graduate Certificate - Project Management
Coursera
Certificate - Data Analysis
Coursera