Jacob Hefner
Raleigh
Summary
Service-oriented professional with solid track record in equipment maintenance and customer service. Known for reliability and adaptability, consistently supporting team efforts and meeting operational needs. Skilled in inventory management and problem-solving, valued for positive attitude and cooperative nature. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
4
4
years of professional experience
Work History
Cart Barn Attendant
North Ridge Country Club
07.2024 - Current
- Collaborated with pro shop staff to ensure seamless communication regarding golfer reservations and special requests.
- Demonstrated adaptability and willingness to assist in other areas of golf course operations when necessary, contributing to seamless service delivery across all departments.
- Promoted a positive guest experience with courteous interactions and attentiveness to player needs during their time at the facility.
- Enhanced customer satisfaction by providing efficient golf cart services and maintaining a clean and organized cart barn area.
- Upheld course appearance standards by washing, drying, and storing golf carts after each use.
- Helped with bagging customers' items and carrying oversized or overweight items to customer vehicles.
- Maximized customer service and satisfaction by providing directions to visitors regarding requested locations, events and landmarks.
- Showcased strong work ethic by completing assigned tasks efficiently and reliably, even during inclement weather conditions.
- Exceeded customer expectations through attentive service when assisting with loading/unloading clubs onto golf carts.
Golf Course Groundskeeper
Longleaf Golf & Family
02.2021 - 07.2024
- Collaborated with other groundskeepers to maintain consistently high standards across all areas of the golf course property.
- Supported successful golf tournaments by preparing the course for optimal playing conditions during events.
- Used trimmers and chainsaws for grounds maintenance, brush clearing, and tree removal and thinning.
- Completed preventive maintenance on equipment such as lawnmowers, fountains, and sprinkler systems to save money and prevent costly repairs.
- Contributed to a sustainable golf environment with efficient water management practices such as irrigation scheduling and system maintenance.
- Enhanced curb appeal by maintaining lawns, gardens, and walkways in pristine condition.
- Supported construction projects by preparing grounds, removing debris, and assisting with site clean-up tasks.
- Removed tree stumps, roots and debris for cohesive landscape appearance.
- Assisted with irrigation system maintenance and repair.
- Trimmed greenery, shrubs, and hedges to maintain uniform appearance.
- Participated in mowing greens, fairways, rough, etc.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
Education
High School Diploma -
Union Pines High School
Cameron, NC06-2021
Skills
- Initiative and Self-motivation
- Stress tolerance
- Member assistance
- Patience and empathy
- Cleanliness and hygiene
- Strong work ethic
- Quick learner
- Basic mechanical repair
- Teamwork and collaboration
- Positive attitude
- Customer service
- Active listening
- Problem-solving
- Effective multitasking
- Time management
- Interpersonal communication
- Self-directed and motivated
- Punctual and dependable
Timeline
Cart Barn Attendant
North Ridge Country Club
07.2024 - Current
Golf Course Groundskeeper
Longleaf Golf & Family
02.2021 - 07.2024
High School Diploma -
Union Pines High School
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