Jacob Harper
Sanford
Summary
Empathetic Comfort Advisor known for high productivity and efficiency in task completion. Possess specialized skills in HVAC system knowledge, customer needs assessment, and energy-saving solutions. Excel using active listening, clear communication, and problem-solving to enhance customer satisfaction and trust.
Overview
9
9
years of professional experience
Work History
Field Supervisor
6 & Fix
Raleigh
05.2024 - Current
- Guided customers in selecting comfort solutions tailored to their needs.
- Conducted in-home assessments to evaluate HVAC system requirements.
- Developed customized proposals based on client preferences and budget.
- Maintained up-to-date knowledge of industry trends and product offerings.
- Fostered strong customer relationships through constant communication.
- Assisted in training new team members on company protocols and services.
- Managed customer projects from sales presentation through equipment installation and follow-up visits and calls to verify full satisfaction.
- Welcomed incoming sales inquiries with genuine interest and appreciation and generated excitement among potential customers about company's products and services.
- Listed equipment and material needed to complete customer installation and delivered and picked up temporary heating or cooling equipment.
- Generated sales via networking events and home shows, fostering growth of current industry knowledge while connecting with potential clients.
- Researched available rebates from utility companies that could help offset costs for customers.
- Mastered product and service offerings and patiently educated customers on HVAC solutions and multiple product options, warranties, pricing and financial options.
- Scheduled appointments and met with potential clients in homes, listened to needs, answered questions and pinpointed best solutions through consultative sales approach.
- Completed necessary paperwork to include agreements, financial documents, heat gain and loss calculations, installation notes and rebate forms.
- Recommended additional services such as air purification or dehumidification solutions as needed.
- Inspected residential air ducts for signs of wear or damage.
- Developed and maintained relationships with existing customers through follow up visits and phone calls.
- Networked to build client base and promote products to new and existing clients.
- Implemented professional sales presentations to creatively communicate product quality and market comparisons.
- Conducted site inspections to ensure compliance with company standards and regulations.
- Analyzed customer feedback regarding quality of service provided by field personnel.
- Fostered strong communication between field and office staff, enhancing project coordination and execution.
Comfort Advisor
ARS
Raleigh
04.2020 - 05.2024
- Guided customers in selecting comfort solutions tailored to their needs.
- Conducted in-home assessments to evaluate HVAC system requirements.
- Developed customized proposals based on client preferences and budget.
- Maintained up-to-date knowledge of industry trends and product offerings.
- Fostered strong customer relationships through constant communication.
- Assisted in training new team members on company protocols and services.
- Managed customer projects from sales presentation through equipment installation and follow-up visits and calls to verify full satisfaction.
- Welcomed incoming sales inquiries with genuine interest and appreciation and generated excitement among potential customers about company's products and services.
- Listed equipment and material needed to complete customer installation and delivered and picked up temporary heating or cooling equipment.
- Generated sales via networking events and home shows, fostering growth of current industry knowledge while connecting with potential clients.
- Researched available rebates from utility companies that could help offset costs for customers.
- Mastered product and service offerings and patiently educated customers on HVAC solutions and multiple product options, warranties, pricing and financial options.
- Scheduled appointments and met with potential clients in homes, listened to needs, answered questions and pinpointed best solutions through consultative sales approach.
- Completed necessary paperwork to include agreements, financial documents, heat gain and loss calculations, installation notes and rebate forms.
- Recommended additional services such as air purification or dehumidification solutions as needed.
- Inspected residential air ducts for signs of wear or damage.
- Developed and maintained relationships with existing customers through follow up visits and phone calls.
- Networked to build client base and promote products to new and existing clients.
- Implemented professional sales presentations to creatively communicate product quality and market comparisons.
Pest Control Technician
Canady's Termite & Pest Control
Carthage
01.2019 - 04.2020
- Provided customer service by responding promptly when customers had questions or concerns regarding their pest problems.
- Directed or assisted other workers in treatment or extermination processes to eliminate or control rodents, insects, or weeds.
- Conducted follow-up visits after treatment to ensure effective control measures had been taken.
- Drove truck equipped with power spraying equipment.
- Inspected premises to identify infestation source and extent of damage to property.
- Cleaned work site after completion of job.
- Maintained accurate records of all pest control activities including customer reports and invoices.
- Provided detailed explanations of services rendered and made recommendations for future preventive measures.
- Adhered strictly to safety protocols when handling dangerous chemicals or equipment.
- Conducted building inspections for clients, determining sources of problems and potential solutions.
- Sprayed different chemical solutions, powders and gases in client premises according to pest types.
- Performed regular inspections to identify pest infestations and recommended appropriate treatments.
- Demonstrated expertise in the safe use of chemical pesticides, insecticides, and other hazardous materials.
- Utilized advanced knowledge in Integrated Pest Management techniques to minimize pesticide usage.
- Collected and transported pest control equipment to work sites for easy access to tools.
- Recorded work done and equipment used to charge clients appropriate service costs.
- Implemented preventative measures like sealing cracks or holes around doors or windows that could allow entry by pests.
Pest Control Technician / Termite Technician
Terminix
Fayetteville
03.2016 - 01.2019
- Provided customer service by responding promptly when customers had questions or concerns regarding their pest problems.
- Directed or assisted other workers in treatment or extermination processes to eliminate or control rodents, insects, or weeds.
- Conducted follow-up visits after treatment to ensure effective control measures had been taken.
- Drove truck equipped with power spraying equipment.
- Inspected premises to identify infestation source and extent of damage to property.
- Cleaned work site after completion of job.
- Maintained accurate records of all pest control activities including customer reports and invoices.
- Provided detailed explanations of services rendered and made recommendations for future preventive measures.
- Adhered strictly to safety protocols when handling dangerous chemicals or equipment.
- Conducted building inspections for clients, determining sources of problems and potential solutions.
- Sprayed different chemical solutions, powders and gases in client premises according to pest types.
- Performed regular inspections to identify pest infestations and recommended appropriate treatments.
- Demonstrated expertise in the safe use of chemical pesticides, insecticides, and other hazardous materials.
- Utilized advanced knowledge in Integrated Pest Management techniques to minimize pesticide usage.
- Collected and transported pest control equipment to work sites for easy access to tools.
- Recorded work done and equipment used to charge clients appropriate service costs.
- Implemented preventative measures like sealing cracks or holes around doors or windows that could allow entry by pests.
Education
High School Diploma -
Lee County High School
Sanford, NCSkills
- Sales presentations
- HVAC system design
- Communication skills
- Problem solving
- Customer service
- Goal-oriented mindset
References
References available upon request
Timeline
Field Supervisor
6 & Fix
05.2024 - Current
Comfort Advisor
ARS
04.2020 - 05.2024
Pest Control Technician
Canady's Termite & Pest Control
01.2019 - 04.2020
Pest Control Technician / Termite Technician
Terminix
03.2016 - 01.2019
High School Diploma -
Lee County High School