Jacob Glover
Charlotte
Summary
Dynamic Visual Merchandising Supervisor at The LEGO Store with expertise in window display design and store layout optimization. Proven track record of enhancing customer engagement and retention through innovative merchandising strategies. Skilled in vendor coordination and employee training, fostering a collaborative team environment while achieving sales enhancement goals.
Overview
8
8
years of professional experience
Work History
Visual Merchandising Supervisor
The LEGO Store
11.2021 - Current
- Conducted regular store walkthroughs to evaluate visual presentation success and areas for improvement.
- Oversaw window displays, creating eye-catching arrangements that attracted potential customers into the store.
- Coordinated with vendors to secure required materials for displays, maintaining the desired aesthetic while adhering to budget constraints.
- Optimized store layout by analyzing traffic flow patterns and adjusting merchandise placement accordingly.
- Spearheaded the development and execution of innovative concepts resulting in increased footfall and higher customer retention rates.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Maximized performance by monitoring daily activities and mentoring team members.
Cross Store Liaison
Food Lion
09.2019 - 03.2021
- Coordinated multiple projects simultaneously, ensuring timely completion and alignment with organizational objectives.
- Enhanced customer satisfaction by swiftly addressing concerns and providing solutions to various issues.
- Collaborated closely with department heads to identify opportunities for process improvement initiatives.
- Increased productivity with effective multitasking skills while managing multiple priorities in a fast-paced retail setting.
- Monitored inventory levels at retail locations, minimizing stockouts and optimizing product availability for purchase.
Landscaper
J and J Landscaping
05.2019 - 08.2019
- Maintained grounds by trimming, weeding, and general clean-up.
- Performed planting, watering, mulching, and edging of lawns.
- Removed weeds, hazards, and debris from common pathways to improve usability.
- Trimmed greenery, shrubs, and hedges to maintain uniform appearance.
- Enhanced customer satisfaction by providing high-quality landscaping services and maintaining clear communication throughout the project.
Barista
The Percantile
08.2018 - 04.2019
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Controlled line and crowd with quick, efficient service.
Movie Theater Attendant
Countryside Cinema
07.2017 - 03.2018
- Maintained lobby, hallway, and auditorium cleanliness using various sanitation practices.
- Ensured a clean and enjoyable movie-going experience for patrons by meticulously maintaining theater cleanliness and addressing any issues promptly.
- Demonstrated adaptability by working various positions within the theater as needed, including box office cashier, concession attendant, usher, and projectionist duties.
- Enhanced customer satisfaction by efficiently managing ticket sales and providing accurate showtime information.
Education
High School Diploma -
East Forsyth High School
Kernersville, NC06-2018
Skills
- Visual merchandising
- Store layout optimization
- Window display design
- Vendor coordination
- Employee training
- Inventory management
- Sales enhancement
- Microsoft Suite Proficiency
- Project management
Languages
Spanish
Limited Working
Timeline
Visual Merchandising Supervisor
The LEGO Store
11.2021 - Current
Cross Store Liaison
Food Lion
09.2019 - 03.2021
Landscaper
J and J Landscaping
05.2019 - 08.2019
Barista
The Percantile
08.2018 - 04.2019
Movie Theater Attendant
Countryside Cinema
07.2017 - 03.2018
High School Diploma -
East Forsyth High School
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