Summary
Overview
Work History
Education
Skills
Timeline
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Jacob Galbraith

Pittsboro,NC

Summary

Data-driven,innovative professional with leadership and management experience seeking the Customer Program Manager role at Pearson to accelerate customer adoption and operational excellence. Bringing expertise in dashboard creation, process automation, and cross-functional collaboration to optimize customer journeys, leverage AI to drive post-sales success, and deliver actionable insights that drive continuous improvement and customer satisfaction.

Overview

2026
2026
years of professional experience

Work History

Vice President of Service

Viatec
01.2021 - 05.2025
  • Recruited, hired, and trained initial personnel, working to establish a customer care department and to maximize growth in a new organization.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.


Middle School Math and Science Teacher

Chatham County Schools
08.2015 - 01.2021
  • Communicated with students and parents regarding academic progress, assignments, and behavior.
  • Coordinated and collaborated with other faculty members during lesson plan development.
  • Supported students in development of skills and strategies to become independent and successful learners.
  • Reflectively found new ways to reduce inefficiencies in teaching strategies through student data analysis and provided individualized feedback to support student learning and development.
  • Cultivated positive relationships with students, parents and staff to optimize instruction and support learning outcomes.

Owner and Corresponding Lender

Approved Lending Solutions
  • Established foundational processes for business operations including loan processing.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Scope of the company included 100 licensed mortgage brokers, compliance officer, loan processor, and lead generators.

Education

Bachelor of Science - Education

North Carolina State University
Raleigh, NC

Skills

  • Leadership management
  • Data collection, management, governance, and analysis
  • Cross-functional collaboration (sales, product, marketing, finance)Systems implementation
  • Playbook and training material development
  • Skilled team oversight
  • Strategic relationship building
  • Adaptable strategy development
  • Telematics dashboard creation specific to the company and analysis using Sales Force, Microsoft Suite, Word Press
  • CRM and external system integration
  • Continuously improve processes to drive efficiency and operational excellence
  • Customer service optimization
  • Commitment to customer outcomes and learner success

Timeline

Vice President of Service

Viatec
01.2021 - 05.2025

Middle School Math and Science Teacher

Chatham County Schools
08.2015 - 01.2021

Owner and Corresponding Lender

Approved Lending Solutions

Bachelor of Science - Education

North Carolina State University

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Jacob Galbraith